Dubai Cybersecurity Support Lead

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A cybersecurity reseller in Dubai is seeking a proactive Technical Support Manager to lead the technical support team. You will oversee high-quality service delivery for cybersecurity products while developing support processes. The ideal candidate should have a Bachelor's degree in IT, a minimum of 5 years in technical support, and strong cybersecurity knowledge. This role offers a competitive salary, benefits, and opportunities for professional growth in a collaborative work environment.

Benefits

Competitive salary and benefits

Opportunities for professional development

Innovative work environment

Qualifications

• 5+ years of experience in technical support, preferably in cybersecurity.
• Strong understanding of cybersecurity concepts and products.
• Proven experience in team leadership and management.

Responsibilities

• Lead and manage the technical support team.
• Develop support processes and procedures for service delivery.
• Troubleshoot complex technical issues related to cybersecurity.

Skills

Technical problem-solving

Customer service

Team leadership

Communication

Analytical skills

Education

Bachelor's degree in Information Technology

Professional certifications in cybersecurity

Job description

A cybersecurity reseller in Dubai is seeking a proactive Technical Support Manager to lead the technical support team. You will oversee high-quality service delivery for cybersecurity products while developing support processes. The ideal candidate should have a Bachelor's degree in IT, a minimum of 5 years in technical support, and strong cybersecurity knowledge. This role offers a competitive salary, benefits, and opportunities for professional growth in a collaborative work environment.