Dubai Collections Specialist – Bilingual, Client-Focused

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 45,000 - 60,000; Full time

Job summary

A leading financial institution in the UAE seeks a Collection Specialist to manage customer payment collections. The successful candidate will be responsible for contacting clients, negotiating payment terms, and documenting interactions. Prospective employees should possess a university degree and demonstrate strong verbal and written communication skills in both English and Arabic. This role is integral to enhancing revenue collection while maintaining high standards of customer service.

Qualifications

• Strong ability to multi-task and manage calls efficiently.
• Experience with office practices and procedures.
• Strong math aptitude for handling payment information.

Responsibilities

• Prepare and execute plans to contact customers for due payments.
• Review and prioritize customer accounts as per instructions.
• Negotiate payment agreements and update records after calls.

Skills

Knowledge of market and industry characteristics

Strong collection experience

Well-developed verbal, written and interpersonal skills

Interviewing techniques

Strong customer service skills

Fluent in English and Arabic

Computer literacy

Strong relationship management skills

Education

University degree

Job description

A leading financial institution in the UAE seeks a Collection Specialist to manage customer payment collections. The successful candidate will be responsible for contacting clients, negotiating payment terms, and documenting interactions. Prospective employees should possess a university degree and demonstrate strong verbal and written communication skills in both English and Arabic. This role is integral to enhancing revenue collection while maintaining high standards of customer service.