Dubai-Based Senior CSM: Health, Renewals & Growth ($5M-$10M)

Quorum Software; Dubai; Hybrid; AED 293,000 - 441,000; Full time

Job summary

A leading software firm in the energy sector is seeking a Customer Success Manager to oversee key customer relationships and ensure their satisfaction with products and services. The ideal candidate will possess strong interpersonal and problem-solving skills, along with a solid background in account management, preferably in the oil and gas industry. This role is based in Dubai and involves working closely with clients to improve their experience and address their needs.

Qualifications

• Minimum 5 years experience in a Customer Service or Account Management role.
• Familiarity with the oil and gas industry.
• Ability to handle multiple priorities effectively.

Responsibilities

• Manage customer action plans and onboarding.
• Conduct regular customer touch points.
• Handle account escalations and customer health monitoring.
• Coordinate cross-organizational efforts.

Skills

Interpersonal Skills

Problem Solving

Data Analytics

Communication Skills

Time Management

Education

Master Degree or 4 year degree

Job description

A leading software firm in the energy sector is seeking a Customer Success Manager to oversee key customer relationships and ensure their satisfaction with products and services. The ideal candidate will possess strong interpersonal and problem-solving skills, along with a solid background in account management, preferably in the oil and gas industry. This role is based in Dubai and involves working closely with clients to improve their experience and address their needs.