Dubai-Based Medical Services Contact Center Lead

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading air services provider in Dubai is seeking a Customer Service Supervisor to oversee contact centre operations. The role involves coaching team members, managing escalations, and ensuring service excellence. Candidates should have at least 4 years of experience in customer service with proven performance in a supervisory role. Attractive tax-free salary, travel benefits, and a dynamic work environment in the cosmopolitan city of Dubai are offered.

Benefits

Attractive tax-free salary

Travel benefits

Discounts on flights and hotel stays

Qualifications

• Minimum 4 years’ experience in contact centre operations or customer service, with at least 2 years in a supervisory or team lead role.
• Experience in healthcare or medical services support is preferred.
• Strong understanding of contact centre systems, workflows, and service protocols.

Responsibilities

• Supervise and support Customer Service Agents and Team Leaders.
• Monitor service metrics and manage escalations.
• Act as the key operational link between frontline teams and support functions.

Skills

Coaching

Performance management

Operational oversight

Analytical mindset

Excellent communication skills

Education

12 Years schooling or equivalent

Tools

MS Office

Customer Relation Management (CRM) systems

Job description

A leading air services provider in Dubai is seeking a Customer Service Supervisor to oversee contact centre operations. The role involves coaching team members, managing escalations, and ensuring service excellence. Candidates should have at least 4 years of experience in customer service with proven performance in a supervisory role. Attractive tax-free salary, travel benefits, and a dynamic work environment in the cosmopolitan city of Dubai are offered.