DTC Operations Specialist IMEA (m / f / d)

CYBEX GMBH; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading brand in child safety, based in Dubai, seeks a DTC Operations Specialist. The role focuses on enhancing operational processes within the e-commerce environment, measuring performance, and supporting customer service initiatives. The ideal candidate should have an associate or bachelor's degree, relevant customer service experience, and familiarity with CRM systems like SAP and Salesforce. This position offers a chance to grow in an innovative international business with a strong focus on values and cultural diversity.

Benefits

Opportunities for professional growth

Inclusive working environment

Qualifications

• Relevant customer service experience, preferably in a DTC or e-commerce environment.
• Experience working with CRM systems (SAP and Salesforce Core).
• Knowledge of online shopping processes, fulfillment, and logistics.

Responsibilities

• Monitor and optimize operational processes within the Cybex e-Commerce shop.
• Measure, analyze, and improve outbound performance at the 3PL partner.
• Coordinate tasks and support the Direct-to-Consumer (D2C) Customer Service team.

Skills

Customer service experience

Verbal and written communication

Organizational abilities

Hands-on mentality

Process-oriented mindset

Education

Associate or bachelor's degree

Tools

SAP

Salesforce Core

Job description

DTC Operations Specialist IMEA (m / f / d)

UAE / DUB

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your seat to fill :

• Monitor and optimize operational processes within the Cybex e-Commerce shop
• Measure, analyze, and improve outbound performance at the 3PL partner
• Coordinate tasks and support the Direct-to-Consumer (D2C) Customer Service team
• Track and assess operational costs to positively influence the D2C P&L, ensuring a sustainable and profitable business.
• Contribute to the continuous development and documentation of operational processes
• Measure and enhance return performance at the 3PL
• Create, maintain, and further develop reports, delivering accurate KPIs to support effective SLA management.
• Support various cross-functional projects as needed

Your stroll to CYBEX :

• Associate or bachelor’s degree.
• Relevant customer service experience, preferably in a DTC or e-commerce environment.
• Experience working with CRM systems (SAP and Salesforce Core).
• Excellent verbal and written communication skills.
• Strong organizational abilities, a hands‑on mentality, and a clear process‑oriented mindset.
• Ability to provide clear, empathetic, and solution‑focused responses to customer inquiries.
• Knowledge of online shopping processes, fulfillment, and logistics
• Familiarity with returns / exchanges, subscriptions, or loyalty programs is a plus.

CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.