Driver - Front Office

SupportFinity™; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Ras al-Khaimah is seeking a passionate Front Office Driver to provide exceptional customer service. You will greet guests, manage their car keys, and assist with transportation needs. Candidates should have vocational training in hospitality, experience in Front Office or Transportation, and a valid local driving license. Join a dynamic team focused on providing unforgettable experiences for guests in a busy environment.

Qualifications

• Fluency in both written and spoken English is required.
• Previous experience in the Front Office or Transportation field is preferred.
• Familiarity with country traffic laws is essential.

Responsibilities

• Greet guests upon arrival and assist with their luggage.
• Maintain effective communication with guests concerning hotel services.
• Control guests' car keys and manage parking spaces.

Skills

Customer Focus

Adaptability

Teamwork

Education

Vocational training in hospitality

Valid local Driving License

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Driver Responsibilities

As a Driver you are responsible to meet and provide assistance to hotel guests upon arrival and departure, assist in any driving related duties and responsibilities. Your role will include key responsibilities as follows:

• Ensure guests are greeted upon arrival
• Open car doors for arriving and departing guests and escort them to the lobby
• Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
• Ensure effective handover is done, gaining information from earlier shift
• Forward all guest complaints or problems to the manager on duty
• Perform any trips and drives with the hotel car / bus as requested
• Control all guests’ car keys
• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
• Establish, promote and maintain good public relations while meeting or exceeding guest expectations
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
• Ensure that airport / crew transportation flow is maintained effectively

Education, Qualifications & Experiences

You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License and be well versed with the country traffic laws.

Knowledge & Competencies

The ideal candidate will be a well presented, an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands‑on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment & stay calm under pressure, and should possess following competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Job code: EX-B9960115

Job type: Full-time

Location: Ras al-Khaimah

Experience: Master (>10 yrs)

Company: Rotana Ras Al Khaimah - The Mangroves