DPG_Sales Operations.Manager - Receivables Management

Jumeirah; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in the UAE seeks a Manager - Receivables Management to lead the receivables portfolio, ensuring timely collections and optimizing cash flow. The successful candidate will drive process improvements, maintain compliance, and lead a team to achieve financial targets. Candidates should have a Bachelor’s degree, 4-6 years' experience in collections management, and strong analytical and communication skills. This is a full-time position located in Dubai with competitive compensation.

Qualifications

• Min 4-6 years’ experience in optimizing collections processes, compliance, and recoveries.
• Experience collaborating with cross-functional teams.
• Familiarity with governmental regulations related to terminations and settlements.

Responsibilities

• Lead and manage the receivables portfolio, ensuring timely collections.
• Drive process improvements and maintain compliance.
• Monitor and analyze KPIs to achieve financial targets.
• Provide guidance on collections procedures and bad debt provisioning.

Skills

Proficiency in MS Office suite

Strong analytical skills

Excellent verbal and written communication skills

Strong negotiation abilities

Detail-oriented

Relationship-building skills

Education

Bachelor’s degree in Business Administration/ Finance

Master’s degree preferred

Tools

MS Excel

CRM system (YARDI/Salesforce)

Job description

Overview

Location: United Arab Emirates

Job Title: Manager - Receivables Management

Reporting to: Director - Receivables & Liabilities Management

Entity: DHRE

Date of Preparation: 09 Nov 2025

Division: Commercial

Department: Receivables Management

Reason for Revision: New Location: Dubai, UAE

Job Purpose

To lead and manage the receivables portfolio, ensuring timely collections, reducing overdue accounts, and optimizing cash flow. The role involves driving process improvements, maintaining compliance, resolving disputes, and leading a high-performing team to achieve financial targets while upholding strong client relationships and protecting the company’s reputation.

Job Dimensions

• Span of Control: As per Org Chart
• Total number of Staff: As per Org Chart
• Financial Dimensions: As per business plan

Key Accountabilities

• Manage the receivable portfolio to meet or exceed financial targets by minimizing overdue accounts and optimizing collections.
• Ensure strict adherence to defined processes and SLAs governing collections management and related activities.
• Monitor and analyse KPIs, identify operational gaps, and provide guidance to teams to achieve business goals.
• Lead periodic reviews of collections processes and champion the implementation of workflow improvements to enhance efficiency.
• Serve as the primary liaison for finance stakeholders, proactively resolving issues and escalating challenges when necessary.
• Oversee the timely execution of collections efforts and customer payment plans, ensuring alignment with organizational objectives.
• Provide guidance to internal teams on dunning procedures, bad debt provisioning, and management of aging accounts.
• Identify opportunities for process optimization and cost reduction, recommending actionable improvements to management.
• Collaborate with relevant stakeholders to resolve collections-related disputes and escalations effectively.
• Ensure compliance with internal controls, anti-fraud policies, and regulatory requirements.
• Engage directly with clients—especially Elite, VIP, and HNI segments—to resolve payment issues using effective communication and negotiation skills, maintaining strong client relationships.
• Maintain high service standards, ensuring prompt query and dispute resolution for premium clients.
• Conduct comprehensive analysis of terminations to detect trends, patterns, and risks; provide insights to inform decision-making and risk mitigation strategies.
• Ensure all collections activities uphold the organization’s code of conduct and safeguard the developer’s reputation.
• Prepare detailed reports on receivable trends, overdue balances, and portfolio performance to support strategic management decisions.
• Evaluate and improve termination and settlement processes to maximize efficiency and cost-effectiveness.
• Lead, motivate, and inspire a team of receivable professionals, significantly impacting the overall receivable management process.
• Regularly review and update the collections strategy, providing training to collectors to adapt to evolving legal and economic conditions.
• Continuously identify and recommend enhancements to receivable processes to drive operational efficiency and improved outcomes.
• Stay updated on legal and regulatory changes affecting collections and termination processes; communicate relevant updates to the team and stakeholders to maintain compliance.

Key Performance Indicators

• Days Sales Outstanding (DSO): Average number of days it takes to collect payments after an invoice is issued.
• Collection Effectiveness Index (CEI): Measures the effectiveness of the collections process by comparing actual collections to the amount available to collect.
• Aging Report Breakdown: Percentage of receivables outstanding by aging buckets (e.g., 0–30 days, 31–60 days, 61–90 days, 90+ days).
• Overdue Amount / Percentage: Total value or percentage of receivables past due beyond the agreed payment terms.
• Bad Debt Ratio: Proportion of receivables written off as uncollectible compared to total receivables.

Key Interactions

• Internal: DH and its vertical employees and departments
• External: Consultants / Industry Peers/Bodies / Land Department/ RERA/ Regulatory bodies/ Clients

Qualifications, Experiences, Skills

• Minimum Qualifications and Knowledge:
  • Bachelor’s degree in Business Administration/ Finance; Master’s degree preferred
  • Relevant Certifications in Risk Management/ Real estate property management / Customer Service (e.g., CRM) - preferred
  • Familiarity with governmental regulations and compliance frameworks related to terminations and settlements
• Minimum Experience (number of years):
  • Min 4-6 years’ experience with experience in optimizing and managing collections processes, compliance, and financial recoveries.
  • Prior experience collaborating with cross-functional teams, such as Legal, Finance, and Leasing/Property Management.
• Job Specific Skills:
  • Proficiency in MS Office suite, particularly MS Excel for data and reporting.
  • Converse with CRM system (YARDI)/ Salesforce
  • Expertise in developing and implementing action plans for process improvements and operational efficiency.
• Strong analytical skills - Ability to interpret data and draw actionable conclusions.
• Excellent verbal and written communication skills.
• Strong negotiation abilities to handle interactions with clients/customers professionally.
• Ability to convey complex financial information in a clear and concise manner
• • Customer Relationship Management
  • Strong relationship-building skills to maintain positive relations with governmental entities and internal departments.
  • Detail-oriented and Team player
• Be able to handle multiple tasks and meet deadlines.
• Ability to prioritize collections efforts based on the urgency of outstanding payments.

Core Competencies:

• Execution & Delivery

Note: Statements in this role profile are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.

Job Info

• Job Identification 112725
• Job Category Commercial
• Posting Date 01/07/2026, 05:23 AM
• Apply Before 02/27/2026, 08:00 PM
• Job Schedule Full time
• Locations NSO - Building 4, Ground Floor, AE