Donor Relations Specialist

Keys to Change; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A nonprofit organization is seeking a Donor Relations Specialist to enhance fundraising efforts through relationship building with mid-level donors. The role involves developing engagement strategies, managing a portfolio of donors, and collaborating with the development team. Ideal candidates should have a bachelor's degree, experience in fundraising, and strong communication skills. A commitment to the organization's mission and exceptional donor service are essential. This position is located in Phoenix, AZ and offers a competitive benefits package.

Benefits

Medical insurance

Dental coverage

Paid time off

Flexible schedule

Qualifications

• At least two years’ experience in fundraising or donor relations.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.

Responsibilities

• Develop and implement strategies to solicit gifts from mid-level donors.
• Grow an initial portfolio of 100 donors through personal outreach.
• Provide exceptional donor service and track donor interactions.

Skills

Interpersonal skills

Communication skills

Organizational skills

Project management

CRM proficiency

Education

Bachelor's degree

Tools

CRM systems

Job description

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Position:Donor Relations Specialist

Location: Phoenix

Job Id:134

# of Openings:1

Become a Part of Something Big!

Our mission at the Keys to Change campus is to create a safe, engaging, holistic community

that empowers people to end their homelessness and create positive, long-term changes.

We offer a dynamic work environment where your ideas and critical thinking skills will be valued

and your contributions will directly influence the lives of those in need.

We are looking for individuals who are ready to be part of somethingbigger than themselves,

whowant to challenge the status quo.

At Keys to Change, your work will matter,your voice will be heard,and together,

we will transform lives and strengthen communities

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including contributing towards monthly premiums for Health, Dental, and 100% to Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Summary

The Donor Relations Specialist at Keys to Change will focus on frontline fundraising through building relationships with and securing donations from individuals who give at a mid-level giving capacity, typically between $500 and $4,999. This role involves managing a portfolio of donors, developing personalized engagement strategies, and collaborating with other development team members to cultivate, solicit, and steward gifts.

Essential Functions

· Develop and implement strategies to identify, qualify, cultivate, and solicit gifts from mid-level donors.

· Grow an initial portfolio of 100 donors, through personal outreach, stewardship communications, and tailored gift invitations.

· Implement Stewardship Plan through timely thank-you notes, letters, and emails, and coordinate personalized acknowledgements for CEO, Development Director, and Development Manager.

· Craft compelling messaging and materials for personalized donor communications.

Relationship Management:

· Build and maintain strong relationships with mid-level donors through regular communication and personalized engagement.

· Provide exceptional donor service, including prompt responses to inquiries and accurate gift processing.

· Track donor interactions and engagement activities in the organization's CRM system.

· Work closely with Development Team members to identify and upgrade high-potential donors.

Data Analysis & Reporting:

· Analyze donor data to identify trends and inform engagement strategies.

· Track key metrics and share strategies during regular portfolio and pipeline review meetings for effective moves management and long-term donor engagement.

Other Duties:

· Support Development Team in planning and executing fundraising events and campaigns.

· Ongoing professional development to stay current on fundraising best practices.

· Other duties as assigned.

Minimum Qualifications

· Demonstrates a commitment to exceptional donor service and hospitality, ensuring a positive, timely, and personalized donor experience at every point of engagement.

· Bachelor’s degree preferred with at least two years’ experience in fundraising, donor relations, or nonprofit communications.

· Strong interpersonal and communication skills, both written and verbal.

· Excellent organizational and project management skills.

· Proficiency in CRM systems and donor management software.

· Ability to work independently and collaboratively in a team environment.

· A passion for the organization's mission and a commitment to donor-centric fundraising.

· Demonstrated record of closing mid-level or major gifts.

· Access to reliable personal vehicle and transportation.

· Membership in AFP (Association of Fundraising Professionals) and abide by the AFP Code of Ethical Standards and Donor Bill of Rights.

Mobility sufficient to conduct regular duties within a normal office environment.

Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.

Using the Power of Collaboration to Create Solutions to End Homelessness

Values:

We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration.

Phoenix Location:

Key Campus

204 S. 12th Avenue

Phoenix, AZ 85007

[phone]

Equal Employment Opportunity Statement

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity.