Donor Database Administrator

Downtown Women's Center; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A nonprofit organization in Dubai is seeking a Database Administrator to manage donor data and support fundraising efforts. The ideal candidate will have at least 3 years of experience in database management and nonprofit fundraising. Key responsibilities include data entry, producing reports, and ensuring data quality. This full-time position requires proficiency in Microsoft Excel and knowledge of donor database systems. A hybrid work model allows part-time remote work.

Qualifications

• Minimum 3 years of experience needed; nonprofit fundraising experience preferred.
• Minimum 2 years of experience working in a database system.
• Strong ability to identify user needs and translate technical matters.

Responsibilities

• Manage processing of all financial gifts and data entry.
• Maintain data quality and integrity in the database.
• Produce accurate queries, reports, and lists needed by development staff.

Skills

Data Entry and Analysis

Written and Verbal Communication

Attention to Detail

Project Management

Multitasking and Problem Solving

Donor Relations and Stewardship

Education

High School or GED

Bachelor's degree

Tools

Microsoft Excel

Bloomerang

Job description

The Database Administrator recognizes the critical role that accurate, complete, and detailed data plays in effective decision-making. They are motivated by finding innovative ways to leverage technology, and they are committed to expanding their expertise by applying best practices in data entry and management. This position is responsible for managing the Downtown Women’s Center’s donor database to ensure accuracy, process gifts, generate reports, and support overall fundraising efforts. Core responsibilities include maintaining constituent and gift records, ensuring timely and precise data entry, producing donor acknowledgements, and collaborating closely with both the Development and Finance teams. The ideal candidate will understand the fundamentals of nonprofit fundraising and the essential role that reliable data plays in stewarding donor relationships. Reporting to the Manager of Donor Operations, the Database Administrator is an integral member of DWC’s Development team and will handle sensitive donor, grant, and financial information with the utmost care and professionalism.

Essential Functions

• Data Entry, Gift Acknowledgements, and Reconciliation
  • Manage processing of all financial gifts; assist in valuation and recordkeeping of in-kind donations. Enter gifts into CRM database with appropriate coding and donor information, troubleshooting and soliciting team input when needed.
  • Work with development staff to produce an accurate and timely gift acknowledgement and tax receipt process, including: preparing customized donor acknowledgement letters, tribute cards, year-end statements and other correspondence in compliance with IRS standards
  • Batch and report all donations to the finance staff on a timely basis following organization protocols; manage the weekly and monthly reconciliation process to ensure the smooth transfer of data to the finance staff, as well as year-end reconciliation and audit prep as requested.
  • Manage incoming inquiries about donation recordkeeping and acknowledgements; ensure strong and timely ‘customer service.’
  • Monitor giving and payment processing platforms such as Benevity, PayPal, Give Butter, Givergy, and Stripe. Facilitate fund transfers and provide documentation as necessary.
  • Monitor the shared development email inbox for relevant gift information.
• Systems and CRM Management
  • Maintain data quality and integrity by creating and implementing processes and performing regular database de-duping, validations, and cleanup procedures.
  • Work with development staff to systematize and track research, biographical, and other recordkeeping in addition to financial records.
  • Provide training and technical assistance to database users
  • Create and maintain training and help materials on donor database processes and policies
• Reporting and Other Operations
  • Produce accurate queries, reports, and lists needed by development staff and CEO, including campaigns and mailings, events, moves management, prospect tracking, donor trends, analytics, and other tailored reports on a routine and as needed basis.
  • Help development staff manage dashboards on revenue progress and KPI’s.
  • Maintain accurate records of correspondence and campaigns.
  • Work with the Manager – Donor Operations to administer the monthly donor program, including making changes to recurring donations as requested by donors.
  • Communicate proactively to CDO and development staff about donor feedback, trends, and daily operations.
  • Stay informed and implement new database updates, features, functionality, and best practices in order to guide process improvements.
  • Assist with coordinating the production of mailing lists for campaign appeals and event invitations.
  • Prepare materials for distribution, such as copying, filing, mailing, etc.
  • Other duties as assigned by your supervisor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications/Competencies

• Data Entry and Analysis
• Written and Verbal Communication
• Attention to Detail
• Project Management
• Multitasking and Problem Solving
• Donor Relations and Stewardship

Supervisory Responsibility

This position does not have supervisory responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool, as necessary. The employee must be able to lift and carry items weighing up to 25 pounds.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position. Days and hours of work are Monday-Friday from 9:00 am to 5:30 pm.

Travel

No travel is expected for this position.

Work Remotely

Hybrid- This position is expected to work on-site a minimum of 2–3 days per week (or more as needed), based on business needs and at the discretion of the Director of Individual Giving.

Required Education, Experience, and Qualifications

• Minimum 3 years of experience needed; nonprofit fundraising experience preferred.
• Minimum 2 years of experience working in a database system
• High School or GED required, a Bachelor’s degree is a plus
• Proficiency in Microsoft Excel required.
• Knowledge of donor database systems, preferably Bloomerang.
• Strong ability to identify user needs, find solutions, and translate technical matters into everyday language
• Excellent attention to detail
• Highly organized self-starter with an ability to produce high-volume, high-quality data
• An ability to take initiative, manage multiple priorities, and set and meet goals and deadlines
• Strong multitasking and problem-solving skills; ability to maintain composure in a fast-paced environment
• Compassion and understanding of the Center’s unique approach to service provision
• Cultural Humility
• Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC.
• Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.

Pay Range

$26 - $28/hour

Work Authorization/Security Clearance (if applicable)

Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B.

Equal Employment Opportunity

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.