Documentation and Process Coordinator

Muller & Phipps Middle East; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading organization in the UAE is looking for a detail-oriented Documentation & Process Coordinator. This role involves supporting the General Manager with document preparation, creating professional presentations, and drafting SOPs. The ideal candidate has proficiency in Microsoft Office, excellent organizational skills, and a degree in a related field. A proactive approach and attention to detail are essential. If you have 1–3 years of experience in similar roles, this position offers a chance to grow in a dynamic environment.

Qualifications

• 1–3 years of experience in documentation or admin roles.
• Ability to handle confidential documents responsibly.
• Capability to work under guidance and deliver within timelines.

Responsibilities

• Prepare professional PowerPoint presentations for management.
• Draft and format SOPs and workflow documents.
• Create process maps and flowcharts.
• Pre-check documents for accuracy before GM review.
• Follow up with departments to collect required data.

Skills

Proficiency in Microsoft PowerPoint

Strong formatting skills

Ability to create basic-intermediate diagrams

Good written English

Organizational skills

Time-management skills

Education

Bachelor's degree in English Literature or related field

Master's degree in English Literature

Tools

Microsoft Office

Visio

SharePoint/OneDrive

Job description

Job Purpose

A well-organized and detail-driven Documentation & Process Coordinator to support the General Manager and department heads in preparing business documents, workflows, and operational materials. The candidate must be skilled with Microsoft Office, capable of preparing clean presentations, drafting simple SOPs, and creating process diagrams. This role requires someone who is proactive, reliable, and able to maintain high documentation standards across the organization.

Key Responsibilities

• Documentation & Presentation Development
• Prepare professional PowerPoint presentations for management and clients.
• Draft and format SOPs, workflow documents, and internal manuals.
• Ensure consistency in document layout, formatting, and branding.
• Maintain and update all document templates.
• Workflow & Process Mapping
• Create process maps, flowcharts, and diagrams using Visio, Draw.io, or Lucidchart.
• Assist in documenting department workflows and updating them when needed.
• Support process improvement initiatives by capturing steps and structuring them clearly.
• Document Review & Quality Check
• Pre-check contracts, letters, and internal documents for accuracy before GM review.
• Verify completeness, attachments, and formatting.
• Maintain version control and ensure all documents are stored properly.
• Coordination & Support
• Follow up with departments to collect required data or documents.
• Assist in preparing reports, business summaries, and meeting materials.
• Coordinate with teams for SOP updates and workflow corrections.
• Manage document repositories via SharePoint/OneDrive.

Qualifications & Requirements

• Proficiency in Microsoft PowerPoint, Word, Excel (strong formatting skills).
• Ability to create basic–intermediate diagrams and process flows.
• Good written English with strong attention to detail.
• Organizational and time-management skills.
• Ability to handle confidential documents responsibly.
• Capability to work under guidance and deliver within timelines.

Preferred Qualifications

• 1–3 years of experience in documentation, admin, coordination, or similar roles.
• Bachelor's degree in English Literature, Communications, Business Administration, or related field OR Master's degree in English Literature (preferred for strong writing/documentation skills)
• Additional certifications in documentation, business processes, or office software are a plus.
• Experience drafting SOPs or workflow documentation is an advantage.