Director of Revenue Operations

Mandarin Oriental; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a Director of Revenue Operations who will maximize revenue by managing pricing and inventory across various channels. The ideal candidate will have 3-5 years of revenue management experience in a luxury setting, strong analytical and communication skills, and relevant educational background. Join us to develop dynamic pricing strategies and ensure alignment with hotel objectives.

Benefits

Learning & Development programs

Complimentary stays worldwide through MOstay

Health benefits and wellness programs

Retirement plans based on service length

Qualifications

• 3-5 years of experience in hotel revenue management.
• Proficiency in data analysis tools and revenue management software.
• Fluency in English required; additional languages preferred.

Responsibilities

• Manage revenue function including pricing and forecasting.
• Develop revenue management strategies for various hotel services.
• Analyze KPIs to inform pricing and inventory strategies.

Skills

Revenue management expertise

Analytical skills

Team leadership

Market trend analysis

Communication skills

Education

Bachelor's degree in hospitality management or related field

Master's degree in a related field

Tools

Microsoft Office Suite

Data Vision

Power BI

Sabre Synxis

Opera or Delphi

Job description

Overview

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Director of Revenue Operations to join our Revenue team. Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Director of Revenue Operations is responsible to improve any revenue stream by selling the right mix of products & services, at the right price, at the right time, to the right customer, at the right customer touch point, using the right distribution network. We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents. The Director of Revenue Operations reports to the Director of Revenue Strategy.

About The Job

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Director of Revenue Operations to join our Revenue team. This role focuses on maximizing revenue across hotel channels and products by aligning pricing, inventory, and distribution with the hotel’s strategic objectives.

As Director of Revenue Operations, you will be responsible for the following duties :

• Manage and oversee the revenue management function for the hotel, including room inventory management, pricing, forecasting, and distribution strategies across all distribution channels
• Develop and execute revenue management strategies for hotel room, spa, F&B, and function space to maximize revenue and profit
• Analyze market trends and competition to identify opportunities for revenue growth and recommend appropriate pricing and positioning strategies
• Collaborate with sales, marketing, and operations teams to ensure alignment of revenue management strategies with overall hotel objectives
• Monitor and analyze key performance indicators (KPIs) such as occupancy, average daily rate (ADR), revenue per available room (RevPAR), and gross operating profit per available room (GOPPAR) to identify trends and adjust pricing strategies accordingly
• Utilize revenue management tools such as Data Vision, Power BI, STR, Sabre Synxis, OTA Insights, and Ideas G3 to optimize revenue performance
• Conduct regular forecasting and budgeting exercises to support revenue growth
• Conduct regular revenue meetings with hotel leadership team to communicate performance, opportunities, and pricing strategies
• Monitor and analyze customer feedback and reviews to identify areas for improvement and adjust pricing strategies accordingly
• Stay up-to-date with industry trends, developments, and best practices in revenue management and pricing strategies

As Director Of Revenue Operations, We Expect From You

• A bachelor’s degree in hospitality management, business administration, finance, or a related field is typically required. A master’s degree in a related field may be preferred.
• At least 3-5 years of experience in hotel revenue management, pricing, forecasting, and inventory management. Prior experience working in a luxury hotel setting is highly desirable.
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint), revenue management software, and data analysis tools. Familiarity with industry-specific software such as Opera or Delphi is also desirable.
• Ability to lead a team, strong interpersonal skills, and the ability to work collaboratively with other departments and senior management. Excellent communication skills and the ability to negotiate and persuade others is essential.
• Strong analytical and critical thinking skills; responsible for analyzing and interpreting data to inform revenue strategies for the hotel’s total revenue management.
• Thorough understanding of the luxury hotel industry, including market trends, customer preferences, and competitive landscape, including food and beverage industry with menu engineering, cost control, supply chain management as well as Total Revenue Management approach.
• Fluency in English is usually required; proficiency in one or more additional languages is highly desirable.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Seniority level

• Director

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Hospitality

We’re committed to equal opportunity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

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