Director of Operations

LESTARS MANAGEMENT CONSULTANCY; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading management consultancy in Dubai seeks a Chief Operating Officer to oversee the strategic direction of their gaming platform. The ideal candidate will have a strong background in market analysis and operational strategy, with proven expertise in enhancing user experience and compliance management. Responsibilities include optimizing resources, developing marketing activities, and leading cross-functional teams to drive profitability and growth.

Qualifications

• Proven experience in strategic planning and execution for gaming platforms.
• Strong understanding of market trends and regulatory compliance.
• Excellent data analysis and reporting skills.

Responsibilities

• Develop and execute the strategic plan for the gaming platform.
• Optimize resource allocation and ensure compliant operations.
• Enhance user experience and drive platform profitability.

Job description

Position Core Responsibilities:

The core responsibility of the Chief Operating Officer is to develop and execute the strategic plan for the gaming platform, optimize resource allocation, ensure compliant operations, while enhancing user experience and growth, and driving the platform's continued profitability and market competitiveness.

Position Responsibilities

Strategic Planning and Execution:

• 1, formulate long and short-term strategic goals for gaming platforms or products to ensure that the company's business direction is consistent with market demand. Focus on market trends, regulatory changes and competitor dynamics to adjust operational strategies.
• 2、Demand management: Determine the needs of the target market, including player behavior analysis, game types, betting preferences and so on. Adjust game content, odds settings, promotions, etc. to maximize user experience and profits.
• 3. Resource optimization and allocation: Reasonable allocation of resources such as team, technology and capital in the operation process to ensure maximum efficiency and minimize waste. Manage and optimize the technical infrastructure of the platform to ensure that the system is stable, safe and can withstand heavy traffic.
• 4、 Customer experience and user growth: Understand players' needs and feedback through data analysis, improve user experience, increase player stickiness and retention rate. Develop marketing activities to attract new users and keep existing users active, increasing betting volume and platform traffic.
• 5. Compliance and risk management: Compliance is particularly important in the gaming industry. The Chief Operating Officer needs to ensure that the platform complies with the laws and regulations of each country, especially the strict regulations on gambling. Establishes a risk warning mechanism to monitor unusual activities and capital flows to ensure the company's legal operation.
• 6. Data analysis and reporting: Conduct regular market data analysis to assess operational effectiveness and adjust strategies. Predict future trends through data insights and adjust operation strategies in time.
• 7、 Team building and leadership: Recruit and manage cross-functional teams including technical support, product managers, marketing, and customer service. Train and motivate team members to improve efficiency and team cohesion.