Director - Digital Platforms Operations (UAE National)

Michael Page; Abu Dhabi; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading UAE public sector entity is seeking a Senior Leadership position to oversee operational governance of digital platforms. The role involves defining operational strategies, managing cross-functional teams, and ensuring compliance. The ideal candidate will have over 12 years in IT operations, with at least 5 years in senior leadership. This position offers a competitive salary and the opportunity to drive change in a fast-moving organization.

Benefits

Leadership opportunity

Competitive salary

Qualifications

• 12+ years in IT operations, digital platforms, or infrastructure.
• 5+ years in a senior leadership role.
• Strong understanding of ITSM, SLAs/OLAs, and compliance frameworks.

Responsibilities

• Lead end-to-end operations of digital platforms.
• Define and execute operational strategy aligned with transformation goals.
• Govern SLAs, OLAs, and ensure ITSM and security compliance.

Skills

IT operations

Digital platforms

ITIL

Education

Bachelor's degree in IT, Computer Science, or related field

Job description

Overview

This senior leadership position is responsible for overseeing the operational governance, service continuity, and strategic direction of digital platforms post-transition. The role ensures platforms are secure, compliant, and consistently deliver value across the organisation.

Client Details

A prominent entity within the UAE public sector, recognised for its strategic role in advancing digital capabilities across government services. The organisation operates at the intersection of innovation, infrastructure, and operational excellence.

Responsibilities

• Lead end-to-end operations of digital platforms, post-transition.
• Define and execute operational strategy aligned with transformation goals.
• Govern SLAs, OLAs, and ensure ITSM and security compliance.
• Oversee Maintenance & Operations and Release & Deployment teams.
• Ensure platform readiness, documentation, and secure go-lives.
• Drive automation, observability, and continuous improvement.
• Manage cross-functional teams and stakeholder coordination.

Profile

• 12+ years in IT operations, digital platforms, or infrastructure.
• 5+ years in a senior leadership role.
• Strong understanding of ITSM, SLAs/OLAs, and compliance frameworks.
• Proven experience with large-scale deployments and service delivery.
• Bachelor's degree in IT, Computer Science, or related field.
• ITIL Foundation certification (mandatory); additional certifications preferred.

Job Offer

Competitive salary
Leadership opportunity within a fast-moving government organisation, undergoing exciting change and evolution

Skills

Skills

• technology