Digital Platform Development and Controls Analyst

Citigroup Inc.; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading global financial services firm in Dubai is seeking a detail-oriented professional to enhance its digital platforms. The role involves managing feature implementation, ensuring compliance with regulatory frameworks, and conducting audits. Ideal candidates will have 2-3 years of experience in a digital role within financial services, expertise in client journey management, and a proactive approach to process improvement. The position offers a full-time commitment in a dynamic environment.

Qualifications

• Minimum of 2-3 years of experience in a digital or technology team, ideally in financial services.
• Proven ability in optimizing and managing client journeys within financial services.
• Experience in designing and assessing control-related functions.

Responsibilities

• Drive implementation of new features across digital platforms.
• Manage control frameworks and execute testing in compliance with policies.
• Oversee corrective actions for identified control gaps.

Skills

Digital Client Journey Expertise

Process Improvement

Controls and Compliance

Education

Bachelor's/University degree

Master's degree preferred

Job description

Overview

We are seeking a highly motivated, responsible, and detail-oriented professional to contribute to the development and management of our digital platforms. This role is crucial for enhancing our controls framework, improving service quality, and ensuring stringent regulatory compliance within our digital channels.

Key Responsibilities

• Digital Feature Implementation: Drive the implementation of new features and enhancements across our digital platforms, ensuring a seamless and controlled deployment process.
• Controls Management: Manage and reinforce associated control frameworks, including executing monthly and quarterly testing and review in strict adherence to Citi’s policies and regulatory guidelines.
• Issue Remediation: Oversee and implement corrective actions for identified control gaps or deficiencies arising from feature implementation, ongoing monitoring, or client feedback.
• Controls Environment & Compliance: Actively contribute to strengthening the overall digital controls environment, ensuring robust and proactive regulatory compliance.
• Audit & Review Support: Coordinate and facilitate internal audits and regulatory reviews, providing essential support with examination deliverables, tracking engagements, and monitoring the resolution of issues and corrective actions.
• Stakeholder Engagement: Foster strong collaborative relationships with Compliance, Controls, and other critical functions to ensure continuous alignment with regulatory obligations.
• Customer Engagement & Education: Develop and implement targeted customer education campaigns to drive digital adoption, enhance fraud awareness, and maximize digital banking utilization.

Qualifications

• Experience: Minimum of 2-3 years of progressive experience operating within a dynamic digital or technology team, ideally within the financial services industry.
• Digital Client Journey Expertise: Demonstrated ability in the digital implementation, optimization, and management of client journeys, with a strong understanding of financial services specifics.
• Controls and Compliance: Proven experience in designing, implementing, and assessing control-related functions, ensuring robust adherence to internal policies and regulatory frameworks.
• Process Improvement: A proactive approach and a track record of identifying opportunities and driving initiatives to enhance processes and operational efficiency.

Education

Bachelor's/University degree, Master's degree preferred

Job Family Group: Marketing

Job Family: Customer Experience

Time Type: Full time

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