Deputy Store Manager

Al Tayer Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury retail company in Dubai is looking for a Deputy Store Manager for a 2-year contract. This role involves driving sales, providing exceptional customer service, and managing team performance. The ideal candidate will have 3-5 years of experience in retail management and a Bachelor's degree. The role emphasizes operational compliance and building strong relationships with customers and partners to enhance store productivity.

Qualifications

• 3-5 years of experience in successfully running a profitable retail store.
• Strong leadership skills with the ability to coach and motivate staff.

Responsibilities

• Drive sales and monitor performance against targets.
• Lead a culture of excellent customer service and resolve complaints.
• Manage stock loss via adherence to company policies.

Skills

Sales Management

Customer Service

Team Leadership

Stock Management

Visual Merchandising

Education

Bachelor’s Degree in any discipline

Job description

Deputy Store Manager – Lifestyle – 2 year contract

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

To manage and develop the team, in this 2 year contract, in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction.

What You’ll Be Doing

• You will drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets.
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
• Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
• Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to, at all times.
• Analyse stock management information available to ensure sales opportunities are maximised.
• Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
• Establish and maintain effective professional relationships with key business partners.
• Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties.
• Provide leadership and direction to team members towards the achievement of goals and objectives.
• Coach and motivate team to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles.

About You

• Education: Bachelor’s Degree in any discipline.
• Experience: 3-5 years’ experience of successfully running a profitable retail store.