Department Manager - Home

Majid Al Futtaim; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company in Dubai is seeking a Department Manager to oversee operations and ensure excellent customer service. This role involves leading a team, managing stock, and mastering sales data analysis. Candidates should have 3-4 years of experience in the furniture retail industry. Responsibilities include maintaining high store standards and resolving customer complaints effectively. This position offers an opportunity to make a significant impact in a dynamic retail environment.

Qualifications

• 3-4 years’ experience in the furniture retail industry.
• Ability to maintain store standards like cleanliness and tidiness.
• Experience in leading and training team members.

Responsibilities

• Deliver excellent customer service by leading the team.
• Monitor and manage department operations for sales targets.
• Oversee cash handling processes at the start and end of the day.
• Ensure stock availability on the shop floor.

Skills

Customer service leadership

Sales analysis

Team collaboration

Customer feedback solicitation

Job description

JOB TITLE

Department Manager | MAF LifeStyle | Operations

ROLE SUMMARY

The Department Manager will be responsible for delivering excellent customer service by leading the team, monitoring and managing department operations, monitoring merchandising and stock contract with the aim of achieving and exceeding sales targets at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Ensure store standards are maintained including but not limited to cleanliness, tidiness and replenishment.
• Analyze daily, weekly and monthly sales data in order to maximize sales
• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor
• Ensure all customer complaints are resolved in a professional and timely manner, escalating to management where necessary
• Ensure stock availability on the shop floor and arranging replenishment where required
• Liaise with the management team ensuring all team members receive regular training relevant to the brand, Company and role.
• Maintain a positive working culture amongst colleagues and management.
• Oversee the cashing up process at the beginning and end of the business day, supporting with task including, but not limited to counting money, separating charge slips, vouchers, balancing cash drawers, and making deposits.

REQUIREMENTS

• 3-4 years’ experience in furniture Retail industry.
• Proactively promotes collaboration with other teams across departments.
• Ensures established team targets are understood and met.
• Actively lead discussions of new ideas.
• Solicits customer feedback and ensures customer expectations are exceeded.