Department Manager - Furniture

Majid Al Futtaim; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail and entertainment developer in Dubai is looking for a Department Manager for MAF LifeStyle within Operations. The role involves leading a team, ensuring exemplary customer service, and managing department operations to exceed sales targets. The ideal candidate has 3-4 years of experience in the furniture retail industry and a proven ability to foster collaboration among team members. Join a dynamic environment where you can contribute to creating memorable customer experiences.

Benefits

Friendly working environment

Diverse and talented colleagues

Leadership Model guidance

Qualifications

• 3-4 years' experience in the furniture retail industry.
• Ability to promote collaboration across departments.
• Capability to exceed customer expectations.

Responsibilities

• Lead the team to deliver excellent customer service.
• Monitor department operations and stock availability.
• Analyze sales data to maximize sales.

Skills

Customer service excellence

Sales analysis

Collaboration

Job description

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Department Manager | MAF LifeStyle | Operations

ROLE SUMMARY

The Department Manager will be responsible for delivering excellent customer service by leading the team, monitoring and managing department operations, monitoring merchandising and stock contract with the aim of achieving and exceeding sales targets at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Ensure store standards are maintained including but not limited to cleanliness, tidiness and replenishment.
• Analyze daily, weekly and monthly sales data in order to maximize sales
• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor
• Ensure all customer complaints are resolved in a professional and timely manner, escalating to management where necessary
• Ensure stock availability on the shop floor and arranging replenishment where required
• Liaise with the management team ensuring all team members receive regular training relevant to the brand, Company and role.
• Maintain a positive working culture amongst colleagues and management.
• Oversee the cashing up process at the beginning and end of the business day, supporting with task including, but not limited to counting money, separating charge slips, vouchers, balancing cash drawers, and making deposits.

REQUIREMENTS

• 3-4 years’ experience in furniture Retail industry.
• Proactively promotes collaboration with other teams across departments.
• Ensures established team targets are understood and met.
• Actively lead discussions of new ideas.
• Solicits customer feedback and ensures customer expectations are exceeded.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.