Department Manager

Majid Al Futtaim; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company in the UAE is seeking a Department Manager / Assistant Store Manager to oversee store operations and lead high-performing teams. Responsibilities include ensuring customer satisfaction, driving sales, and maintaining inventory standards. Candidates should have 3–8 years of retail management experience, with a strong background in sales and customer service. Full-time, permanent positions offer competitive remuneration and opportunities for growth within the organization.

Qualifications

• 3–8 years of experience in retail or hospitality management.
• 4–5 years of experience as an Assistant Store Manager.
• Proficiency in Microsoft Office required.
• Fluency in English, Arabic is a plus.

Responsibilities

• Manage store operations and drive sales.
• Ensure exceptional customer service and team performance.
• Conduct stock counts and manage procurement.
• Implement merchandising strategies.

Skills

Customer service excellence

Team performance management

Sales analysis

Inventory control

Strong communication

Education

Bachelor's degree

Tools

SAP

CRM systems

E-commerce platforms

Job description

Department Manager / Assistant Store Manager (UAE)

We are seeking experienced retail leaders to manage store operations, drive sales, ensure customer satisfaction, maintain inventory, and lead high‑performing teams in a fast‑paced environment.

• Ensure exceptional customer service and drive team performance.
• Maintain store standards, analyze sales data, and control costs.
• Lead customer service, resolve complaints, and foster teamwork.
• Develop and monitor inventory levels, conduct stock counts, and manage procurement.
• Implement merchandising strategies and optimize store layout.
• Manage recruitment, training, and staff development.
• Ensure compliance with company policies, health & safety regulations, and regulatory requirements.
• Support operational activities such as point‑of‑sale, order processing, and online platform management (Shopify).

Qualifications & Experience

• 3–8 years of experience in retail or hospitality management.
• 4–5 years of experience as an Assistant Store Manager (for Majid Al Futtaim role).
• Strong background in sales, inventory control, merchandising, and customer service.
• Bachelor's degree preferred; strong communication and Microsoft Office skills required.
• Proficiency in CRM systems, SAP, and e‑commerce platforms is a plus.
• Fluency in English; Arabic language skills are advantageous.

Location & Employment

United Arab Emirates — Dubai, Abu Dhabi, and surrounding regions.

Full‑time, permanent positions with competitive remuneration packages.