Delivery Operations Shift Lead — Drive On‑Time Wins

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major delivery services company in Dubai seeks a Shift Manager Delivery Operations to oversee daily delivery operations. Responsibilities include managing the dispatch and routing of delivery drivers, monitoring performance metrics, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree or equivalent and at least one year of management experience. Emphasizing a fast-paced and dynamic environment, this role requires a flexible schedule and a focus on process improvement.

Qualifications

• 1 year of employee and performance management experience.
• 1 year of performance metrics/process improvement or lean techniques experience.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Manage daily dispatch and routing of delivery drivers.
• Monitor delivery operations metrics like on-time delivery rates.
• Communicate with drivers to address issues during shifts.

Skills

Employee management

Performance metrics

Process improvement

Education

Bachelor's degree or equivalent

Job description

A major delivery services company in Dubai seeks a Shift Manager Delivery Operations to oversee daily delivery operations. Responsibilities include managing the dispatch and routing of delivery drivers, monitoring performance metrics, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree or equivalent and at least one year of management experience. Emphasizing a fast-paced and dynamic environment, this role requires a flexible schedule and a focus on process improvement.