CX Performance Analyst: Policy & Compensation Insights

Talabat; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery platform in Dubai seeks a Sr. CX Performance Specialist to analyze customer behavior and optimize compensation policies. The ideal candidate will have over 5 years of experience in data analytics and strong skills in Excel and BI tools like Looker. This role involves collaboration with cross-functional teams to enhance customer experience while ensuring cost efficiency and policy integrity. Join a dynamic team passionate about making significant impacts in the delivery sector.

Qualifications

• 5+ years of experience in data analytics, business intelligence, or e-commerce.
• Strong proficiency in Excel and large datasets management.
• Prior experience with CX or financial performance metrics is a plus.

Responsibilities

• Provide quantitative insights for CX Operations and Policy teams.
• Monitor trends in compensation and usage to recommend policy refinements.
• Track and report on CX and compensation-related KPIs.

Skills

Data analytics

SQL

BI tools (Looker, Tableau)

Excel

Behavioral analysis

Education

Bachelor’s or Master’s in Business, Data Analytics, Economics, or Statistics

Tools

Looker

Tableau

Job description

A leading delivery platform in Dubai seeks a Sr. CX Performance Specialist to analyze customer behavior and optimize compensation policies. The ideal candidate will have over 5 years of experience in data analytics and strong skills in Excel and BI tools like Looker. This role involves collaboration with cross-functional teams to enhance customer experience while ensuring cost efficiency and policy integrity. Join a dynamic team passionate about making significant impacts in the delivery sector.