Customer Support Specialist – Call Center

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading recruitment and staffing firm is seeking a Call Center Agent to manage customer inquiries with professionalism and efficiency. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to handle challenging situations calmly. Responsibilities include answering calls, maintaining records, and providing information about services. This full-time role based in Abu Dhabi requires a high school diploma or equivalent and proficiency in CRM software. Join our team to contribute to our commitment to exceptional customer service.

Qualifications

• High school diploma or equivalent; a college degree is considered advantageous.
• Demonstrated customer service experience, preferably in a call center environment.
• Excellent verbal communication skills and a pleasant phone manner are essential.
• Strong problem-solving capabilities and ability to handle difficult situations calmly.
• Proficient in using computer software, especially CRM systems.

Responsibilities

• Manage and resolve customer inquiries through phone calls with professionalism.
• Maintain accurate records of customer interactions and feedback.
• Assist customers with questions regarding products and services.
• Provide information about company offerings clearly and accurately.
• Achieve individual and team call handling goals consistently.

Skills

Customer service experience

Verbal communication skills

Problem-solving abilities

Time management

Proficient in CRM software

Education

High school diploma or equivalent

College degree

Job description

A leading recruitment and staffing firm is seeking a Call Center Agent to manage customer inquiries with professionalism and efficiency. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to handle challenging situations calmly. Responsibilities include answering calls, maintaining records, and providing information about services. This full-time role based in Abu Dhabi requires a high school diploma or equivalent and proficiency in CRM software. Join our team to contribute to our commitment to exceptional customer service.