Customer Support Representative

POSLABS Inc.; Dubai; Hybrid; AED 40,000 - 80,000; Full time

Job summary

A technology company for restaurant solutions is seeking a Customer Support Representative in Dubai. This remote/hybrid position requires 2-3 years of customer-facing experience, preferably in SaaS. Responsibilities include handling inquiries, providing technical support, and managing customer interactions. The ideal candidate should possess strong communication skills and problem-solving abilities. Offers competitive compensation, flexible engagement, and a professional work environment.

Benefits

Competitive compensation based on experience

Flexible full-time engagement

Remote/hybrid work setup

Paid holidays

Performance-based time-off benefits

Qualifications

• 2-3 years of experience in a customer-facing role.
• Previous SaaS experience required.
• Experience in restaurant/hospitality nice to have.

Responsibilities

• Handle product and service inquiries across phone, chat, and digital channels.
• Provide remote technical support and guide customers through solutions.
• Make outbound calls and support inside sales activities.

Skills

Strong verbal and written communication skills

Excellent problem-solving abilities

Proficiency in MS Office

Proficiency in Zoom

Proficiency in Google Drive

Ability to manage multiple tasks

Tools

Time Doctor

Basecamp

Job description

Job Description: Customer Support Representative.

Location: Remote / Hybrid (UAE-Dubai).

Job Type: Full-time, Independent Contractor.

Start Date: Immediate.

Who We Are

At eatOS, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We reimagine impact and shape the future with the software of tomorrow supported by outstanding customer experience at every touchpoint.

About eatOS:

eatOS was born in 2017 to help restaurants manage their business and serve customers better. Since inception, it has grown to offer a cross‑segment range of products and services that allow restaurants across the country to manage and operate their businesses more efficiently, while enabling restaurants to leverage technology to save on costs and connect with guests in a more authentic and engaging way.

What We Are Looking For

We're looking for a customer‑focused professional who thrives in fast‑paced environments and enjoys solving problems while delivering exceptional service. As a Customer Success Representative, you'll deliver high‑quality support for our cloud‑based technology solutions, interacting directly with customers through phone, chat, and digital channels. This role is ideal for someone who is empathetic, organized, sales‑aware, and comfortable handling multiple priorities.

Key Responsibilities

• Handle product and service inquiries across phone, chat, and digital channels.
• Provide remote technical support and guide customers through solutions.
• Create positive customer experiences on every interaction.
• Make outbound calls, support inside sales activities, and schedule demos.
• Handle and resolve customer complaints, escalating when necessary.
• Maintain accurate customer interaction records and databases.
• Coordinate effectively with internal departments and cross‑functional teams.

Requirements

• 2‑3 years of experience in a customer‑facing role (Customer Support or Customer Success).
• Previous SaaS experience.
• Strong verbal and written communication skills.
• Excellent problem‑solving abilities and attention to detail.
• Proficiency in MS Office, Zoom, Basecamp, and Google Drive.
• Ability to manage multiple tasks in a fast‑paced environment.
• Experience supporting or contributing to sales activities.

As An Independent Contractor, You Must Have

• Your own reliable computer capable of handling support tools.
• Stable high‑speed internet connection.
• A quiet, professional workspace with clear audio/video setup.
• Ability to manage your own taxes and benefits.
• Willingness to use Time Doctor for time tracking.

Work Environment Requirements To Succeed in This Role, You Must Have

• Full‑time availability aligned with operational needs.
• A quiet, professional workspace.
• Clear audio and video setup for calls and meetings.
• A reliable computer capable of handling support tools.
• Stable high‑speed internet.
• Willingness to use Time Doctor for time and task tracking (mandatory).

Nice To Have

• Experience in restaurant, hospitality, or food service industries.
• Knowledge of restaurant operations.
• Startup or entrepreneurial background.

How We Work

• Flexible full‑time engagement (remote or hybrid as required).
• This role is intended for highly skilled customer support professionals only.
• Usage of Time Doctor is mandatory.
• Applicants who do not meet the stated requirements are advised not to apply.

What We Offer

• Competitive compensation based on experience and performance.
• Flexible full‑time engagement.
• Remote/hybrid work setup.
• Immediate onboarding.
• Paid holidays and performance‑based time‑off benefits.
• High‑performance, professional work environment.

Next Steps, Apply Here

To apply, candidates must complete the requirements outlined in the job hiring post and follow our recruitment process:

How to Apply:

• Pre‑screening.
• Initial Interview.
• Assessment.
• Customer Support Skills Review.
• Basic Requirements & Background Check.
• Final Interview.
• Job Offer.
• Onboarding.

Only candidates meeting the stated requirements will be considered.

About EatOS POS Inc.

eatOS was born in 2017 to help restaurants manage their business and serve customers better. Since inception, it has grown to offer a cross‑segment range of products and services that allow restaurants across the country to manage and operate their businesses more efficiently, while enabling restaurants to leverage technology to save on costs and connect with guests in a more authentic and engaging way.