Customer Support Executive

Parker Connect; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A customer service provider in Dubai is seeking a Customer Support Executive to handle customer inquiries across phone, email, and chat. The role requires a Bachelor's degree and 0-2 years of customer support experience, ideally in the financial services sector. Proficiency in Arabic is essential, along with excellent problem-solving skills. This position involves maintaining records of interactions and collaborating with other departments to enhance customer experiences.

Qualifications

• 0-2 years of experience in customer support, preferably in financial services.
• Excellent written and verbal communication skills in Arabic.
• Familiarity with customer support operations.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve issues related to trading platforms.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Attention to detail

Expertise in Arabic

Education

Bachelor's degree in Business Administration, Customer Service, or related field

Tools

CRM software

Ticketing systems

Job description

Customer Support Executive

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Troubleshoot and resolve customer issues related to trading platforms and services.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with other departments to ensure seamless customer experiences.
5. Provide feedback to the team on common customer issues and areas for improvement.
6. Participate in training sessions and stay updated on company policies and procedures.

Qualifications:

1. Bachelor's degree in Business Administration, Customer Service, or a related field.
2. Minimum of 0-2 years of experience in customer support, preferably in a financial services environment.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving abilities and attention to detail.
5. Expertise in Arabic language with excellent written and verbal communication skills.
6. Familiarity with CRM software and ticketing systems.