Customer Success Specialist

maids.cc; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading service provider in Dubai is seeking a Customer Success Specialist to help clients find the right maid service and ensure their satisfaction. You will assess client needs, provide tailored recommendations, and guide them in making informed decisions. The ideal candidate will possess excellent communication and problem-solving skills and be adaptable to clients' requirements. This role offers a unique opportunity to work in a fast-paced environment focused on client satisfaction.

Qualifications

• Strong ability to assess client needs and match them with suitable candidates.
• Excellent verbal and written communication skills.
• Ability to handle challenging client situations with patience and professionalism.

Responsibilities

• Assist clients to match with the perfect maid based on their requirements.
• Use communication skills to reassure clients and provide tailored recommendations.
• Offer guidance to help clients make informed decisions.

Skills

Client needs assessment

Interpersonal communication

Problem-solving

Job description

Dubai, United Arab Emirates | Posted on 11/07/2025

As a Customer Success Specialist, you will help clients find the right maid and ensure they are fully satisfied with the service. Your main goal will be to understand client needs and offer the best solutions.

What You’ll Do:

• Assist clients to match with the perfect maid based on their requirements.
• Use strong communication skills and problem‑solving abilities to reassure clients and provide tailored recommendations.
• Offer guidance and advice to help clients make informed decisions while maintaining service quality.
• Ability to work 6 days a week.

Requirements

• Strong ability to assess client needs and match them with suitable candidates.
• Excellent interpersonal and communication skills, both verbal and written.
• Experience in shortlisting and recruitment is a plus.
• Ability to handle challenging client situations with patience and professionalism.
• A persuasive and problem‑solving mindset to retain clients and improve service satisfaction.
• Flexibility to adapt to client needs and work collaboratively with other departments.