Customer Success Manager

F5 Networks; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

A leading technology solutions provider in Dubai is seeking a Customer Success Manager to guide customers in maximizing their investments in F5 solutions. This role requires expertise in BIGIP and NGINX, with strong communication skills in Arabic and English. Responsibilities include ensuring customer engagement, scaling product adoption, and driving successful business outcomes. Ideal candidates have 5 years of experience in a customer-facing role and the ability to build strong relationships. A Bachelor's degree in a relevant field is preferred.

Qualifications

• 5 years of experience in Customer Success or a related role.
• Fluent written and verbal communication skills in Arabic.
• Ability to distill complex technical concepts into actionable insights.

Responsibilities

• Ensure customers maximize value from their F5 investment.
• Guide customers through key milestones and adoption of solutions.
• Increase renewal rates and reduce churn through advocacy.

Skills

Customer relationship management

Technical proficiency in BIGIP and NGINX

Analytical skills

Communication and presentation skills

Education

Bachelor's degree in Computing, Business Information Technology or equivalent

Job description

Position Summary

Customer Success is integral to our longterm success as a company. Our Customer Success Managers (CSMs) are trusted advisors guiding customers from the point of sale through onboarding project success adoption and renewals. CSMs collaborate closely with internal F5 teams to provide strategic insights enhance customer use of F5 solutions and identify opportunities for expanding product adoption.

This role requires a level of technical experience within the industry, including working knowledge of BIGIP, NGINX or with experience in similar technologies like load balancers, application delivery, application security and cloud networking. The CSM will help customers maximize the value of their investment ensure adoption of F5 solutions across their portfolios and promote successful business outcomes.

We are looking for dynamic, goal-driven CSMs who excel at adapting their strategies to meet the ever-changing needs of our customers. These professionals will act as enablers keeping customers engaged guiding them to achieve their desired outcomes and ensuring they fully realize the value of their F5 investment.

As a CSM you will play a vital role in fostering strong customer relationships driving adoption and advocating for customer needs across the organization. Your ability to think strategically communicate effectively and collaborate cross-functionally will be key to creating meaningful measurable success for our customers. If you’re passionate about empowering customers and driving long-term value we invite you to join our team and make a significant impact.

Primary Responsibilities

Customer Success & Value Generation

• Ensure customers maximize the value of their F5 investment by fully utilizing licenses adopting new use cases and achieving strategic outcomes.
• Guide customers through key milestones including onboarding deployment upgrades and adoption of BIGIP, NGINX and hybrid/multicloud environments.
• Increase renewal rates reduce churn and drive business growth through advocacy and referenceability.
• Promote available resources and communities to encourage efficient product utilization and engagement.
• Act as a trusted advisor addressing improvement requests and resolving critical issues.

Leadership & Collaboration

• Partner with account teams and internal stakeholders to develop strategies overcome customer pain points and create success plans that drive & optimize renewals.
• Support customers cloud and multicloud strategies offering guidance and resources to align with their business goals.
• Manage relationships across teams to streamline onboarding training and renewal activities while identifying cross-sell and upsell opportunities.
• Maintain accurate and consistent updates in the CRM system documenting business objectives and success metrics.
• Advocate for customers within sales product and support organizations ensuring alignment with their needs and goals.

Industry Knowledge

• Drive the customer journey by identifying engagement opportunities and delivering tailored success plans.
• Use customer usage data and health indicators to develop actionable strategies for growth and renewal.
• Leverage expertise in BIGIP, NGINX and distributed cloud solutions to address customer challenges effectively.

Critical Thinking & Results

• Analyze customer data to create measurable success plans and provide feedback to product teams influencing roadmap improvements.
• Champion Customer Success by contributing to tools, systems and best practices.
• Ensure alignment with company ethics and policies while performing additional related duties as assigned.

Knowledge Skills and Abilities

• Experience in a customer-facing role within the technology industry with proficiency in BIGIP, NGINX, cloud-based solutions and multicloud environments.
• Ability to distill complex technical and business concepts into clear actionable insights.
• Proven ability to build lasting customer relationships and drive revenue growth.
• Strong communication, presentation and problem-solving skills with a collaborative and proactive approach.
• Resilience under pressure with excellent time management and focus on delivery.
• Availability to travel up to 25% within your home region including occasional out of country trips.

Qualifications

• 5 years of experience delivering technology and business outcomes in Customer Success or a related role with a Bachelor's degree; or 5 years with a Master's degree.
• Degree in Computing, Business Information Technology or equivalent professional experience preferred.
• Deep understanding of BIGIP, NGINX and/or experience in comparable technologies or solutions within the industry such as load balancing, application delivery, security or cloud networking platforms.
• Fluent written and verbal communication skills in Arabic is required. Fluency in English is also extremely beneficial.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory disability, or any other classification protected by applicable local, state or federal laws. This policy applies to all aspects of employment including but not limited to hiring, job assignment, compensation, promotion, benefits, training, discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .

Required Experience:

Manager