Customer Success Executive

NielsenIQ; Sharjah; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team. In this dynamic role, you will analyze sales and consumer data to provide actionable insights that drive client satisfaction and revenue growth. You will be responsible for summarizing data, drafting reports, and presenting findings to clients, all while managing multiple projects in a fast-paced environment. This position offers the opportunity to work with cutting-edge technologies in a flexible working environment, ensuring that your contributions are recognized and valued. If you are passionate about data and client service, this role is the perfect fit for you.

Benefits

Flexible working environment

Volunteer time off

Qualifications

• 4-5 years of experience in Market Research is essential.
• Strong analytical and numerical skills with attention to detail.

Responsibilities

• Analyze and interpret sales data to present insights to clients.
• Draft reports and presentations building a story and recommendations.

Skills

Analytical Skills

Communication Skills

Client Service Orientation

Attention to Detail

Project Management

Education

University degree in Marketing, Mathematics, or Statistics

Postgraduate degree (preferred)

Tools

Excel

PowerPoint

Power BI

Tableau

Job description

We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations.

Responsibilities

• Summarize data in tables, charts, and graphs
• Analyze and interpret sales data and consumer data and present key insights to clients – virtually
• Set-up and refresh cyclical reports
• Draft reports and presentations (category overview as well as issue-based) building a story and finalizing conclusions and proposes recommendations
• Review data for errors and inconsistencies
• Attend client meetings and presentations over call
• Discuss analysis design to best answer client questions with Client Business Partner / client with the support of Senior team member
• Manage internal stakeholders for example the Global Report Center Team
• Provide feedback on client needs and challenging internal processes to best deliver those client needs
• Drive client value to help achieve agreed revenue and client satisfaction targets
• Use NIQ data to drive insights, identifying opportunities and threats for our client’s brands
• Introduce additional NielsenIQ services, where appropriate to meet client needs
• Drive NPS (Net Promoter Score) and client satisfaction
• Drive cross market collaboration within NielsenIQ and client where appropriate

About you

• Highly motivated, self-directed, pro-active & possess a driven personality capable of working within tight deadlines or agile environment
• Resourceful, inquisitive and excited about new technologies
• Generates ideas for improvements, doing things differently, constructively challenge status quo
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
• Unflagging attention to detail & demonstrated commitment to the accuracy and completeness of the information

Qualifications

• University degree in Marketing, Mathematics, Statistics or other related fields is a must, preferred Postgraduate
• 4-5 years of working experience in Market Research
• Knowledge of using advanced Excel, Powerpoint, Power BI or Tableau would be an advantage
• Strong analytical mind and excellent numerical skills
• Strong communication skills & visualization skills – interested in storytelling techniques
• High level of client service skills and understanding of growth and brand strategy
• Business acumen and good knowledge of the market dynamics
• Comfortable working in a digital-enabled environment
• Fluent in spoken and written English

Additional Information

• Flexible working environment
• Volunteer time off

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.