Customer Services Agent

Emirates; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned airline in Dubai is seeking a Customer Service Agent with leisure reservations experience. The role involves handling customer inquiries, managing bookings, and ensuring high standards of service. Candidates should have at least one year of experience in a Leisure Reservations team and possess IATA certification. You will enjoy attractive salary and travel benefits, including flight and hotel discounts. Join a dynamic team committed to exceptional customer service.

Benefits

Attractive salary

Travel benefits including discounts on flights and hotels

Qualifications

• Minimum of one year of experience within a Leisure Reservations team.
• Proven experience in making bookings and management of holiday packages.
• IATA certification is required.
• Strong attention to detail with the ability to manage multiple bookings efficiently.
• Minimum of one year GDS experience – Sabre, Galileo, and Amadeus.

Responsibilities

• Handle customer inquiries related to holiday packages and bookings.
• Manage, coordinate, and customize leisure travel packages.
• Ensure all bookings and transactions are documented in line with procedures.
• Maintain high standards of customer service and professional communication.

Skills

Customer service

Attention to detail

Communication

GDS experience (Sabre, Galileo, Amadeus)

Job description

Job Purpose

Customer Service Agent, leisure reservations experience, manages and books customized holiday packages. Strong attention to detail, accurate documentation, and consistently high standards of customer service and communication.

In This Role, You Will

• Handle customer inquiries related to holiday packages and bookings, providing accurate and timely responses.
• Manage, coordinate, and customize leisure travel packages, including hotels and related services.
• Ensure all bookings and transactions are properly documented in line with company procedures.
• Maintain a consistently high standard of customer service and professional communication.

Qualification

To be considered for the role, you must meet the below requirements:

• Minimum of one (1) year of experience within a Leisure Reservations team.
• Proven experience in making bookings and management of holiday packages.
• IATA certification is required.
• Strong attention to detail with the ability to manage multiple bookings efficiently.
• Minimum of one (1) year GDS experience – Sabre, Galileo and Amadeus.
• 24/7 Shift

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it's like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.