Customer Services Administrator

Michael Page; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global recruitment consultancy in Dubai seeks a Customer Services Administrator to manage and process sales orders, providing excellent customer service. Responsibilities include customizing orders, handling returns, and preparing contracts under supervision. The ideal candidate should have 2-5 years of export administration experience and knowledge of sales order systems, particularly SAP. This role offers a competitive salary between 15,000 - 20,000 AED and requires strong communication skills, with proficiency in English essential and Arabic/French as a plus.

Qualifications

• 2-5 years experience in sales export administration.
• Ability to work within deadlines and prioritize workload.
• Knowledge of export procedures within the UAE.

Responsibilities

• Monitor and customize sales order requests as per customer requirements.
• Raise Credit/Debit notes, product return and cancellation authorisations.
• Prepare and despatch contracts, quotations and tenders as guided by the Customer Service manager.

Skills

Knowledge of sales order systems

Good communication skills in English

Competent PC skills

Tools

SAP

Job description

Our client is an American multinational manufacturing company and is looking for a Customer Services Administrator to process and manage sales orders, and to provide responsive services to customers.

The role includes the following responsibilities:

• Monitor and customize sales order requests as per customer requirements
• Raise Credit/Debit notes, product return and cancellation authorisations
• Prepare, draft and despatch contracts, quotations and tenders as guided by the Customer Service manager
• Monitor and meet the requirements of current Contracts and Agreements to include providing a timely alert to all concerned regarding expiry date, price reviews and product usage figures
• Maintain computer records

Successfull candidate profile includes:

• Knowledge of sales order systems and export procedures within the UAE (knowledge of SAP system)
• 2-5 years experience in sales export administration
• Able to work within deadlines and prioritize workload
• Good communication skills in English (Arabic/French is an advantage)
• Competent PC skills

For the suitable candidate, this role will offer compensation between 15,000 - 20,000 AED!

** Candidates must have SAP experience to be eligible to apply

About The Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

• Finance & Accounting
• Banking & Financial Services
• Procurement
• Property & Construction
• Engineering & Supply Chain
• Oil & Gas Technical and Engineering
• Human Resources
• Sales
• Marketing
• Technology
• Secretarial
• Executive Search
• Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.