Customer Service Specialist – Fast Queues & Up-Sell

Al Ghurair; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major family business group in the Middle East is seeking a Customer Service Representative to maintain high standards of service and assist customers in a professional manner. Responsibilities include greeting customers, processing transactions per RTA guidelines, and managing the queue system effectively. A high school diploma is required. This full-time position is based in Dubai with opportunities for career advancement in a company with a rich history in the region.

Responsibilities

• Maintain a high standard of customer service and deal cordially with customers.
• Keep the counter uncluttered and clean while prioritizing work tasks.
• Divert customers to VIP Service section for up-selling opportunities.
• Greet and welcome customers upon arrival.
• Clarify customer queries as needed.
• Process transactions in compliance with RTA guidelines.
• Achieve KPI of processing transactions with customer waiting time under 10 minutes.
• Issue tokens for the queue management system as required.

Education

High School Graduate

Job description

A major family business group in the Middle East is seeking a Customer Service Representative to maintain high standards of service and assist customers in a professional manner. Responsibilities include greeting customers, processing transactions per RTA guidelines, and managing the queue system effectively. A high school diploma is required. This full-time position is based in Dubai with opportunities for career advancement in a company with a rich history in the region.