Customer Service Representative

Manar Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A regional conglomerate based in Dubai is seeking a Customer Service Representative. You will be the liaison between the company and its customers, ensuring that inquiries are handled efficiently while building trust and sustainable relationships. The ideal candidate has strong communication skills, proven experience in customer service, and the ability to resolve complaints. This is an opportunity to engage with customers and maintain high satisfaction levels.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills.

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate information using the right methods/tools.
• Handle customer complaints and provide appropriate solutions.

Skills

Customer orientation

Communication skills

Problem-solving

Active listening

Education

High school diploma

Tools

CRM systems

Job description

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excitedto help customers. They’re patient, empathetic, and passionatelycommunicative. They love to talk and understand the value of good communication skills. Customer service representativescan put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma