Customer Service Executive - KIA

Juma Al Majid Holding Group L.L.C.; Dubai; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading company in Dubai is looking for a Customer Service Executive to manage sales administrative documentation and coordinate new sales orders using the Oracle system. The successful candidate will support the sales team, ensure compliance with RTA procedures, and maintain customer accounts. Required qualifications include a basic graduation, 3 to 5 years of experience, and good communication skills. Benefits include visa sponsorship, medical insurance, annual tickets, and leave.

Benefits

Visa Sponsorship

Medical Insurance

Annual Tickets

Annual Leave

Qualifications

• 3 to 5 years of relevant work experience.

Responsibilities

• Process and coordinate new sales orders through Oracle.
• Deliver vehicles to customers and complete RTA procedures.
• Create and update sales agreements and contracts.
• Support the sales team with administrative tasks.
• Monitor customer accounts and provide data to the sales team.
• Troubleshoot and resolve issues.

Skills

People management

Communication skills

Typing (35 wpm)

Education

Basic graduation in any discipline

Tools

Oracle

Job description

The Customer Service Executive is responsible for handling sales administrative documentation and coordinating new sales orders using the Oracle system. This role includes supporting the sales team ensuring compliance with RTA procedures managing customer accounts and resolving issues to maintain efficient operations.

Responsibilities

• Process and coordinate new sales orders through Oracle including booking price changes, car shipping order releasing, and order closing.
• Deliver vehicles to customers and ensure RTA procedures are completed with proper authorization for both local and export sales.
• Create and update sales agreements, service contracts, rust proofing, insurance registration, trade‑ins, and gift item orders in Oracle.
• Interact with relevant departments to ensure efficient invoicing processes.
• Support the sales team with internal and external administrative tasks and customer correspondence.
• Monitor customer accounts and provide relevant data and reports to the sales team.
• Troubleshoot and resolve issues in accordance with company procedures.
• Perform other tasks as assigned by management.

Requirements

• Basic graduation in any discipline
• 3 to 5 years of relevant work experience
• Good people management and communication skills
• Typing speed of at least 35 words per minute

Benefits

• Visa Sponsorship
• Medical Insurance
• Annual Tickets
• Annual Leave