Customer service executive - Arabic Speakers

TASC Outsourcing; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading outsourcing company in Dubai is seeking a Customer Service Executive who speaks Arabic to handle a high volume of calls. The candidate should possess at least one year of experience in a call center and demonstrate strong problem-solving skills. Responsibilities include resolving customer inquiries and maintaining expert-level knowledge of products and services. This is a 6-month contract position with rotational shifts and competitive salary.

Qualifications

• Minimum 1 year experience in a call centre environment.
• Fluent in Arabic.
• Ability to handle a high volume of calls.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Answer customer questions and resolve issues.
• Maintain knowledge of products and services.

Skills

Call centre experience

Problem-solving skills

Customer service

Job description

• Job Title – Customer service executive - Arabic Speakers
• Type - Outsourced
• Contract Duration- 6 months Extendable
• Work Location – Dubai Outsourced City
• Salary – AED 4500
• Working days & timings – 6 days work and Rotational shifts
• Mandatory details/Skills – Minimum1 year experience in call centre.

Job description:

• Handle a high volume of inbound and outbound calls in a professional and efficient manner.
• Answer customer questions, provide accurate information, and resolve problems or complaints related to accounts, billing, services, or technical issues.
• Maintain expert-level knowledge of the company’s products, services, policies, and procedures to provide comprehensive support.
• Diagnose and troubleshoot issues by asking clarifying questions and using available resources, escalating complex problems to the appropriate internal teams when necessary.

Regards

TASC recruitment Team