Customer Service Executive

Antal International; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic real estate organization is looking for a Customer Service Executive to enhance client experiences during the property handover process. Ideal candidates will possess excellent communication skills and a strong customer service background, preferably in real estate. Responsibilities include managing customer interactions, coordinating with departments, handling feedback, and maintaining records. A bachelor's degree and experience in property handover are required. Join this vibrant team in the United Arab Emirates for a rewarding career.

Qualifications

• Proven experience in the real estate industry, preferably with a property developer handling property handover.
• Presentable personality with a professional attitude.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Act as the primary point of contact for customers during the property handover and post-sales process.
• Manage customer communications via phone, email, and meetings.
• Coordinate with internal departments to resolve customer queries.
• Assist clients with documentation and coordination during property handover.
• Maintain accurate records of customer interactions and resolutions.
• Handle customer feedback and complaints.
• Ensure high standards of customer service.
• Support administrative tasks related to customer service.

Skills

Excellent communication skills

Strong customer service background

Interpersonal skills

Organizational skills

Problem-solving abilities

Education

Bachelor’s degree in any discipline

Job description

Job Overview

We are seeking a Customer Service Executive to join a dynamic real estate organization. The ideal candidate will have a presentable personality, excellent communication skills, and relevant experience in the real estate sector, preferably with a property developer handling property handover and post-sales services. This role requires a customer-focused professional who can ensure a smooth and positive client experience.

Key Responsibilities

• Act as the primary point of contact for customers during the property handover and post-sales process.
• Manage customer communications professionally via phone, email, and in-person meetings.
• Coordinate with internal departments to ensure timely resolution of customer queries and concerns.
• Assist clients throughout the property handover process, including documentation, approvals, and coordination.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Handle customer feedback, complaints, and escalations as required.
• Ensure high standards of customer service to enhance overall client satisfaction.
• Support administrative and operational tasks related to customer service and handover activities.

Candidate Requirements

• Bachelor’s degree in any discipline.
• Proven experience in the real estate industry, preferably with a property developer handling property handover.
• Strong customer service background within a real estate environment.
• Excellent verbal and written communication skills.
• Presentable personality with a professional attitude.
• Strong interpersonal, organizational, and problem-solving abilities.
• Ability to work independently as well as collaboratively within a team.