Customer Service Executive

Alghaziuae; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A customer service company in Dubai is seeking a Customer Service Executive. The ideal candidate should have a Bachelor's degree and five years of experience in customer service. Responsibilities include explaining services to clients, maintaining customer relationships, and resolving inquiries via various channels. Strong communication, problem-solving skills, and a positive attitude are essential for success in this role.

Qualifications

• Five years of experience in customer service or a related field.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Provide excellent customer service by explaining our services to clients.
• Build and maintain strong relationships with customers.
• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints in a timely manner.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Positive attitude

Education

Bachelor degree

Job description

Hiring a Customer service executive for Dubai.

Key Responsibilities

• Provide excellent customer service by explaining our services to clients.
• Build and maintain strong relationships with customers by providing personalized and efficient service.
• Respond to customer inquiries and provide support via phone, email, and chat.
• Work closely with cross-functional teams to ensure a seamless customer experience.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain accurate records of customer interactions and feedback.
• Continuously improve customer service processes and procedures.

Key Requirements

• Bachelor degree holder.
• Five years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn and grow.
• Strong problem-solving and critical thinking skills.