Customer service / Backoffice specialist

Europastry; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Europastry, a leading company in the pastry and bread sector, is seeking a proactive Customer Service representative to enhance customer relationships in the Middle East and Africa. The ideal candidate will have substantial customer service experience, strong communication skills, and the capability to thrive in a dynamic environment.

Qualifications

• At least 2 years of customer service experience in an international company.
• Fluency in English, other languages are optional.

Responsibilities

• Implement customer service guidelines to support the sales team.
• Maintain ledger and follow up daily on orders.
• Provide knowledgeable information about products to customers.

Skills

Communication

Negotiation

Customer Focus

Education

Degree in Business Administration or equivalent

Job description

Do you want to join a leading company in its sector? Are you passionate about the world of bread and pastries, and do you want to contribute your ideas and projects related to trends, products, recipes, and doughs?

We are a dynamic, innovative company with a human team eager to take on the world and set trends in the world of pastries and bread. If you are one of them, this is your project, and Europastry is your business!

If you are interested in becoming part of this exciting and constantly growing project, this is your opportunity!

Below are more details about the project:

What will be your functions?

Your job will be to ensure customer service guidelines are implemented in alignment with the company's vision and mission, working closely with the leading customer service team in Spain. Additionally, you will handle daily administrative tasks in the office. To succeed in this multifaceted role, you should be passionate about working with people, competent, proactive, and customer-focused.

Key Responsibilities

• Implement customer service guidelines to support the sales team and maintain ongoing relationships with existing and new customers in the Middle East and Africa region;
• Align guidelines and procedures for MEA with the central international customer service team in Spain;
• Maintain a ledger and follow up daily on orders between customers, the central customer service in Spain, and the local sales team;
• Provide knowledgeable information about the company's products and services to customers;
• Support customers with proactive, timely solutions that add value to sales execution;
• Monitor orders and services to contribute to the company's quantitative and qualitative targets;

Perform other related duties as required to ensure the continuous operation of the local office (e.g., license renewal).

What profile are we looking for?

Key Requirements

Degree in Business Administration or equivalent

Experience: At least 2 years of customer service experience in an international company

Fluent in English; knowledge of Spanish and Arabic is optional

Additional information about the position

High level of written and oral communication skills

Proactive thinking

Excellent communication and negotiation skills