Customer Service Advisor with Aesthetic Clinic Dubai

Ontime Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Ontime Group recherche un conseiller en service client compétent et amical pour rejoindre son équipe à Dubaï. Vous serez responsable d'offrir un service client exceptionnel, en aidant les clients avec leurs demandes et en assurant qu'ils reçoivent les meilleures informations sur nos services esthétiques. Ce rôle exige une expérience préalable dans une clinique esthétique et une passion pour le service client.

Qualifications

• Expérience en tant que conseiller en service client dans une clinique esthétique.
• Compétences en communication et relations interpersonnelles.
• Compréhension des traitements esthétiques préférée.

Responsibilities

• Accueillir et soutenir les clients, fournir des informations sur les services.
• Gérer les réservations et les interactions clients dans le système CRM.
• Collaborer avec l'équipe pour assurer une expérience client fluide.

Skills

Communication

Interpersonal Skills

Customer Focus

Attention to Detail

Organizational Skills

Tools

CRM Software

Scheduling Tools

Job description

Description

Ontime Group is seeking a knowledgeable and friendly Customer Service Advisor with experience in an aesthetic clinic to join our Dubai team. In this role, you will provide exceptional customer service by assisting clients with inquiries and ensuring they receive the best possible care and information about our aesthetic services.

Responsibilities:

• Greet and support clients visiting the clinic or contacting us via phone or email.
• Provide detailed information about aesthetic services, procedures, and products offered at the clinic.
• Assist clients in scheduling appointments and managing their bookings effectively.
• Handle client inquiries and resolve any issues or concerns in a timely and professional manner.
• Contact leads to generate business, cross-sell, and promote the services provided in the clinic.
• Maintain accurate records of client interactions and appointment details in our CRM system.
• Follow up with clients to ensure satisfaction and address any further questions.
• Collaborate with the clinic team to ensure seamless client experiences and operational efficiency.
• Stay up-to-date on the latest aesthetic trends and services to provide informed recommendations.

Requirements:

• Previous experience as a Customer Service Advisor in an aesthetic clinic.
• Strong communication and interpersonal skills.
• Deep understanding of aesthetic treatments and procedures is preferred.
• Customer-focused with a passion for providing exceptional service.
• Proficient in using CRM software and scheduling tools.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Fluency in English; proficiency in additional languages is an advantage.

Benefits:

Salary Benefits

Required Experience:

Unclear Seniority