Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

Concentrix; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading customer service provider in the UAE is hiring a Customer Service Advisor for ticketing and reservations. The role requires a bilingual English and Arabic or Hindi speaker with 1-2 years of experience in the travel industry. The ideal candidate should have excellent communication skills and a positive attitude. The position offers full-time working hours in a fast-paced environment.

Qualifications

• 1-2 years experience within airlines or travel industry required.
• Fluent in English (B2 Level+) and Arabic or Hindi.
• Positive demeanor with a cheerful personality.

Responsibilities

• Receive inbound calls from customers efficiently.
• Provide accurate information to customer inquiries.
• Identify problems and offer effective solutions.

Skills

Bilingual fluency in English and Arabic or Hindi

Good communication skills

Competent use of PC and MS Excel

Pleasant telephone etiquette

Empathy and patience

Results driven and attention to detail

Education

Graduate

Job description

Job Title: Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi)

Job Description

This position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.

Responsibilities

• Receive inbound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick‑up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up‑to‑date with changes and developments to products, services, and procedures.
• Participate in outbound calling programs and other projects and activities when required.
• Handle projects and tasks whenever required and asked by management.
• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills and Qualifications

• Min 1‑2 years experience within airlines / travel industry.
• A bilingual fluent English (B2 Level+) and Arabic or Hindi speaker.
• Must be a graduate.
• Competent use of PC, must be good at MS Excel formulas.
• Good communication and interpersonal skills.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast‑paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable – someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work – 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: ARE Dubai – Property# BCB2 515, Dubai CommerCity

Language Requirements:
English and Arabic / Hindi (bilingual)

Time Type: Full time

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