Customer Service Advisor - (Bilingual- English/ Chinese )

Concentrix; United Arab Emirates; On-site; AED 45,000 - 65,000; Full time

Job summary

A global customer service provider seeks a Customer Service Advisor in Dubai to deliver exceptional service over the phone. Ideal candidates should be bilingual in English and Chinese, with at least a year of call center experience. Applicants must possess strong communication skills, a cheerful disposition, and a willingness to work in a fast-paced environment. Opportunities for career development within the company are available as time progresses.

Qualifications

• Minimum 1 year call center/customer service experience.
• Bilingual fluent in English (B2 Level+) and Chinese.
• Open to working 8 hours a day in rotational shifts.

Responsibilities

• Handle in-bound calls from customers and non-customers.
• Provide accurate information and redirect customers as needed.
• Identify customer problems and offer solutions.
• Participate in outbound calling programs when required.

Skills

Bilingual (English/Chinese)

Good communication and interpersonal skills

Proficiency in MS Excel

Cheerful personality

Empathetic and courteous

Attention to detail

Results driven

Education

Graduate in any stream

Job description

Job Title

Customer Service Advisor - (Bilingual- English/ Chinese )

Job Description

This position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identify and maximize selling and cross‑selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up‑to‑date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills and Qualifications

• Min. 1 year call center / customer service experience preferably within real estate sector.
• A bilingual fluent English (B2 Level+) and Chinese speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel formulas.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast‑paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Time Type

Full time

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