Customer Service Advisor

Concentrix Corporation; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service provider in Abu Dhabi is seeking a Customer Service Advisor who speaks both English and Arabic. The successful candidate will be responsible for managing inbound calls, providing exceptional customer service, and identifying solutions to customer issues. Applicants should have at least one year of experience in a call or contact center and possess strong communication skills. This full-time role requires working in rotational shifts with the goal of internal development.

Qualifications

• Min. 1 year call/contact center experience, preferably telephonic.
• Cheerful personality with good telephone etiquette.
• Tolerance for repetitive work in a fast-paced environment.

Responsibilities

• Receive inbound calls and maintain established standards.
• Provide high-quality customer service efficiently and politely.
• Identify customer problems and offer appropriate solutions.

Skills

Bilingual fluent English (B2 Level+) and Arabic speaker

Good communication and interpersonal skills

Competent use of PC with MS Excel

Empathetic, patient, and courteous in approach

Results driven and attention to detail

Education

Graduate preferred in any stream

Job description

Job Title

Customer Service Advisor - Arabic speaker (Abu Dhabi)

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive inbound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick‑up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identify and maximize selling and cross‑selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up‑to‑date with changes and developments to products, services, and procedures.
• Participate in outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills and Qualifications

• Min. 1 year call/contact center experience within banking, financial, insurance or healthcare sector, preferably telephonic.
• A bilingual fluent English (B2 Level+) and Arabic speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel formulas.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast‑paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work – 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Equal Opportunity

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ARE Abu Dhabi - Building Khaleej Area

Language Requirements

Time Type

Full time