Customer Relationship Specialist

Landmark Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail and hospitality group in the United Arab Emirates seeks a dedicated customer service professional to manage aftersales operations. Responsibilities include resolving customer queries, overseeing repairs and replacements, and ensuring customer satisfaction. Applicants must have a minimum of a 10th pass education and an undergraduate degree in a relevant field. The role offers opportunities to work in a dynamic environment with a focus on improving customer relationships and operational efficiency.

Qualifications

• 10th pass minimum education requirement.
• Undergraduate degree in a relevant field.

Responsibilities

• Act as primary point of contact for customers.
• Oversee aftersales operations ensuring timely completion.
• Manage customer complaints professionally.
• Coordinate product repair processes with relevant teams.
• Monitor team productivity for resource efficiency.
• Organize service administration activities.
• Analyze customer feedback for service improvement.
• Advise customers on repair and replacement options.
• Establish strong relationships with suppliers and partners.
• Support development of business strategies for customer retention.

Education

UG degree in any related course

10th pass

Job description

Job Description

• Act as the primary point of contact for customers, ensuring prompt resolution of queries, concerns, and service requests.
• Oversee aftersales operations, including repairs, replacements, and exchanges, ensuring all jobs are completed within specified timeframes.
• Manage customer complaints in a professional and efficient manner, providing appropriate solutions to maintain satisfaction.
• Coordinate with service centers, suppliers, and internal teams to streamline product repair and replacement processes.
• Monitor team productivity and ensure efficient utilization of resources within the aftersales department.
• Organize service administration activities, including logistics of repairs, transportation, and adherence to service procedures.
• Collect, document, and analyze customer feedback from service touchpoints and home deliveries to identify areas for service improvement.
• Advise customers on repair and replacement options in line with company guidelines and product policies.
• Establish and maintain strong working relationships with suppliers, partners, and clients to support service delivery and contract renewals.
• Support the development and implementation of annual business strategies to enhance customer retention and aftersales performance.
• Drive initiatives aimed at improving customer satisfaction and strengthening long‑term client relationships.

Qualifications

• 10th pass.
• UG degree in any related course.

About Us

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own‑built brands across retail, hospitality, food, and leisure.

Over the years, our UAE‑based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

About the Team

Emax is the largest electronics retailer in the GCC. Emax has the widest selection of electronics in the UAE with over 800 brands and 100,000 products all under one roof. The award‑winning brand offers a diverse product range that includes photography, IT, mobiles and telecom, accessories, sound and vision, home appliances, health and fitness, gaming, gifting, personal care, car electronics and navigation, home solutions, MP3 and portable players, toys, music and videos and security solutions.

Emax has been ranked as the 8th Best Place to Work among all retail companies in the GCC (as per the GPTW survey 2023). Emax which is part of the Landmark Group started in the year 2005 and has now over 38 stores across UAE, Oman and Qatar. The brand is growing and is spreading its footprint with plans to open new stores in the region.