Customer Relationship Officer

Emirates Islamic; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Sharjah is looking for a Customer Relationship Officer to ensure high-quality service for High Net Worth Individual clients. The role involves managing customer service requests, providing proactive support, and ensuring compliance with the bank's standards. Candidates should have 1-3 years of relevant experience and strong verbal, written, and interpersonal skills. This position is ideal for those capable of multi-tasking and prioritizing tasks effectively.

Qualifications

• 1 - 3 years of relevant work experience.
• Excellent verbal, written, and interpersonal skills are a must.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Ensure end-to-end closure of customer service requests and complaints within defined TATs.
• Provide first-contact resolution and proactive follow-up to enhance customer satisfaction.
• Support Relationship Managers with customer applications and service processing.
• Coordinate with internal departments for timely delivery of products and services.
• Ensure compliance with bank policies and service quality standards.

Skills

Excellent verbal skills

Excellent written skills

Interpersonal skills

Ability to multi-task

Ability to organize and prioritize work

Job description

Organization Unit Purpose:

The Customer Relationship Officer (CRO) unit within Priority Banking plays a critical role in delivering a seamless, high-quality service experience to High Net Worth Individual (HNWI) clients across the Emirates. The unit supports Relationship Managers by ensuring timely execution of customer requests, applications, and service queries while maintaining high standards of accuracy, confidentiality, and compliance. It focuses on resolving customer issues efficiently, reducing complaints, and enhancing overall customer satisfaction. By coordinating closely with internal stakeholders and adhering to defined turnaround times (TATs), the unit contributes directly to customer retention, service excellence, and the bank’s overall performance and reputation.

Responsibilities:

• Ensure end-to-end closure of customer service requests and complaints within defined TATs
• Provide first-contact resolution and proactive follow-up to enhance customer satisfaction
• Support Relationship Managers with customer applications, documentation, and service processing
• Coordinate with internal departments to ensure timely delivery of products and services
• Ensure compliance with bank policies, procedures, and service quality standards

Qualifications:

• At least 1 - 3 years of relevant work experience
• Excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• UAEN will only be considered