Customer Relationship Officer

ADIB Group; Abu Dhabi Emirate; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading banking institution is seeking a Customer Relationship Officer to manage services for Institutional Banking customers. The role involves handling deposit inquiries, maintaining customer documentation, and ensuring compliance with UAE banking regulations. Ideal candidates should possess broad knowledge of retail banking products and effective sales skills. This position offers an opportunity to contribute to operational efficiency and customer satisfaction.

Qualifications

• Broad knowledge of ADIBs retail banking products.
• Good knowledge of Anti-Money laundering regulations.
• Fair knowledge of service standards.

Responsibilities

• Handle inquiries related to deposit accounts.
• Manage service delivery and promote bank's image.
• Train and appraise subordinates.

Skills

Broad knowledge of Retail Banking financial products

Knowledge of UAE banking practices and regulations

Sales skills

Training skills

Management Information skills

Computer skills

Job description

Role: Customer Relationship Officer- Buffer
Location: RB- Alain Region

Role Purpose: Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting the warm image of ADIB maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Responsibilities

• Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts ensure proper completion of forms, observe KYC policies and CB instructions.
• Finance account documentation. Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
• Sales-Management of service delivery. Sell and cross sell ADIBs products and promote ADIBs image.
• Staff Management and coordination. Management of subordinates, plan their training and appraisal.
• Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of ADIBs Retail Banking financial products & services
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Required Experience

Unclear Seniority