Customer Relations Coordinator

Black Pearl Consult; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A recruitment consultancy in Dubai is seeking a Customer Relations Coordinator to manage customer accounts and ensure smooth order fulfillment. This role involves processing orders, coordinating with various departments, and resolving customer issues effectively. The ideal candidate must hold a Bachelor's degree and have a minimum of 2 years of relevant experience in logistics or customer relations. Strong MS Excel skills and the ability to thrive in a fast-paced environment are essential. The position offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum of 2 years of relevant experience in trading, supply chain, accounting, logistics, or related field.
• Experience within an OEM vehicle spare parts manufacturing environment is a strong advantage.
• Certified Customer Relations or Customer Service Support training.

Responsibilities

• Manage assigned customer accounts and provide end-to-end customer support from order recording through fulfillment.
• Process, verify and post invoices, delivery notes, and packing lists accurately.
• Coordinate with Finance and Customer Relations Manager to maintain accounts receivable records.

Skills

Customer Relations

Logistics Coordination

MS Excel

Attention to Detail

Communication Skills

Education

Bachelor’s degree in commerce, accounting, supply chain/logistics or related field

Tools

Microsoft Excel

Job description

The Customer Relations Coordinator is responsible for efficiently processing sales orders supporting sales managers in customer communications and coordinating cost‑effective and timely transportation services. This role serves as a key link between customers, sales, logistics and finance to ensure smooth order fulfillment and high levels of customer satisfaction.

Key Responsibilities

• Manage assigned customer accounts and provide end‑to‑end customer support from order recording through fulfillment
• Process, verify and post invoices, delivery notes and packing lists accurately
• Coordinate with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date
• Prepare, generate and maintain reports for management review
• Support the integration of suitable technology solutions to improve logistics efficiency and communication
• Assess customer requirements and recommend appropriate transportation methods based on cost and delivery timelines
• Address customer concerns and provide effective solutions to logistical challenges
• Collaborate with internal departments to optimize logistics operations
• Arrange shipment and transportation details with carrier agents and service providers
• Develop and maintain strong relationships with carriers and customers
• Perform general administrative tasks including filing, data entry, handling correspondence and answering calls
• Communicate with clients and vendors via phone, email and in person
• Assist with audits, fact‑checking and resolution of discrepancies
• Carry out additional tasks as assigned by management

Requirements

• Bachelor’s degree in commerce, accounting, supply chain/logistics or a related field
• Minimum of 2 years of relevant experience in trading, supply chain, accounting, logistics or a related field
• Experience within an OEM vehicle spare parts manufacturing environment is a strong advantage
• Certified Customer Relations or Customer Service Support training
• Advanced working knowledge of MS Excel
• Basic accounting knowledge
• Strong understanding of logistics and transportation coordination
• High level of accuracy and attention to detail
• Excellent record‑keeping and reporting skills
• Ability to work effectively in a fast‑paced environment

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Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please call our office or drop us a message on our website.