Customer-Focused Service Dispatch Specialist

CCR (Carrier Commercial Refrigeration); United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading service provider in the United Arab Emirates is looking for an experienced Service Coordinator / Call Center Representative. You will be responsible for coordinating service activities, scheduling technicians, and serving as the primary contact for customers. The ideal candidate has a minimum of 2 years of relevant experience, a Bachelor's degree, and excellent communication skills. This role requires dedication to customer satisfaction and adherence to service levels. Competitive compensation and shift work are included.

Qualifications

• Minimum 2 years of experience as a Service Coordinator or Call Center Representative.
• Experience with SLA management and monitoring service-level agreements.
• Background in technical services or field service operations.

Responsibilities

• Receive, log, and prioritize service requests via phone and email.
• Schedule and dispatch field service technicians.
• Monitor service progress and ensure compliance with SLAs.

Skills

Service request prioritization

Scheduling and dispatching

Effective communication

SLA management

Problem-solving

Customer service skills

Proficiency in MS Office

Experience with ERP

Education

Bachelor's degree

Tools

SAP

MS Excel

Job description

A leading service provider in the United Arab Emirates is looking for an experienced Service Coordinator / Call Center Representative. You will be responsible for coordinating service activities, scheduling technicians, and serving as the primary contact for customers. The ideal candidate has a minimum of 2 years of relevant experience, a Bachelor's degree, and excellent communication skills. This role requires dedication to customer satisfaction and adherence to service levels. Competitive compensation and shift work are included.