Customer Experience Support Specialist

MKTG Marketing; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A progressive marketing company in Dubai is seeking a Customer Support Experience Officer to enhance customer satisfaction through various support channels. This role involves managing inquiries, resolving issues, and providing product guidance. Ideal candidates should have 1–3 years of experience in customer service and be UAE citizens or residents. A dynamic work environment and career growth opportunities are offered.

Benefits

Competitive salary

Dynamic work environment

Opportunities for career growth

Qualifications

• 1–3 years of experience in customer service or technical support.
• Proficiency in English; Arabic is an advantage.
• Customer-focused mindset with a positive attitude.

Responsibilities

• Handle customer inquiries through various channels.
• Manage daily customer requests and complaints.
• Coordinate with teams to resolve complex issues.

Skills

Customer service

Problem-solving

Active listening

Communication

Tools

Zendesk

Freshdesk

HubSpot

Salesforce Service Cloud

Job description

A progressive marketing company in Dubai is seeking a Customer Support Experience Officer to enhance customer satisfaction through various support channels. This role involves managing inquiries, resolving issues, and providing product guidance. Ideal candidates should have 1–3 years of experience in customer service and be UAE citizens or residents. A dynamic work environment and career growth opportunities are offered.