Customer Experience Leader — Scale Support & Ops

Entertainer Fz; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital company in the UAE is seeking a Customer Service Manager to shape their customer service operations. You will lead a team focused on delivering exceptional service, enhancing satisfaction, and resolving customer issues. Ideal candidates should have proven customer service management experience, strong leadership skills, and be proficient in CRM tools. The position offers a competitive salary and a dynamic work environment to contribute to the success of a well-known brand.

Benefits

Competitive salary and benefits

Dynamic and innovative work environment

Qualifications

• Proven experience in customer service management preferably in a fast‑paced environment.
• Strong leadership and interpersonal skills.
• Excellent written and spoken English; Arabic preferred.
• Proficient in CRM software and customer service tools.

Responsibilities

• Lead and train the customer service team to deliver exceptional service.
• Develop and implement strategies to improve customer satisfaction.
• Oversee daily operations including call centre management and email support.
• Resolve complex customer issues and complaints promptly.
• Collaborate with departments to enhance overall customer experience.

Skills

Customer service management experience

Leadership skills

Communication skills

Problem-solving abilities

Analytical skills

Tools

CRM software

Customer service tools

Job description

A leading digital company in the UAE is seeking a Customer Service Manager to shape their customer service operations. You will lead a team focused on delivering exceptional service, enhancing satisfaction, and resolving customer issues. Ideal candidates should have proven customer service management experience, strong leadership skills, and be proficient in CRM tools. The position offers a competitive salary and a dynamic work environment to contribute to the success of a well-known brand.