Customer Care Professional

Talents Tide; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A government entity client is seeking to hire for customer service operations within a professional call center environment. The role involves handling inbound inquiries, providing accurate information, and maintaining customer records. Ideal candidates will have strong verbal communication skills and experience in a call center. The position demands the ability to handle high call volumes while ensuring compliance with quality standards and service procedures. Must be an Emirati and willing to work shifts.

Qualifications

• Previous experience in a call center or customer service role is preferred.
• Strong verbal communication skills and customer-focused attitude.
• Ability to handle high call volumes and work in a fast-paced environment.

Responsibilities

• Handle inbound customer inquiries through call center channels.
• Provide accurate information and issue resolution.
• Log, update, and maintain customer records accurately.

Skills

Verbal communication skills

Customer-focused attitude

Ability to handle high call volumes

Flexibility to work shifts

Tools

CRM systems

Call center tools

Job description

Talents Tide is hiring for a government entity client to support customer service operations within a professional call center environment.

Key Responsibilities

• Handle inbound customer inquiries, service requests, and complaints through call center channels in a professional and timely manner
• Provide accurate information, guidance, and issue resolution while adhering to approved service standards and scripts
• Log, update, and maintain customer records accurately in CRM and call center systems
• Escalate complex or unresolved cases to relevant teams while ensuring proper follow-up
• Meet individual and team performance targets, including call quality, response time, and customer satisfaction
• Comply with data protection, confidentiality, and information security policies
• Follow operational procedures, quality guidelines, and compliance requirements
• Participate in training, coaching, and quality improvement initiatives to enhance service delivery

Requirements

• Previous experience in a call center or customer service role is preferred
• Strong verbal communication skills and customer-focused attitude
• Ability to handle high call volumes and work in a fast-paced environment
• Basic knowledge of CRM systems and call center tools
• Flexibility to work shifts as required
• Must be an Emirati

Due to high volume of applications, only shortlisted candidates will be contacted.