Customer Care Executive (Realestate)

Altron; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading real estate company in Abu Dhabi seeks a Customer Service Executive to enhance client experiences and uphold the company’s reputation. Responsibilities include managing transaction paperwork, addressing client concerns, and ensuring accurate CRM documentation. The ideal candidate must possess a Bachelor’s degree, 2-5 years of customer care experience in the real estate industry, and fluency in Arabic and English. This position offers an opportunity to work within a dynamic team in a client-focused environment.

Qualifications

• 2-5 years of experience in customer care in the real estate industry.
• Proven experience in real estate within the UAE.
• Fluency in Arabic and English is required.

Responsibilities

• Prepare and manage paperwork related to transactions.
• Conduct follow-up calls or emails to check on client satisfaction.
• Address and resolve client complaints promptly.

Skills

Proficient in Customer Service

Excellent analytical and problem-solving skills

Excellent Communication and interpersonal skills

Proficiency in CRM software and MS Office

High attention to detail

Ability to handle multiple tasks effectively

Customer-oriented attitude

Ability to work flexible hours

Education

Bachelor's degree in business administration, Marketing or related field

Tools

CRM software

MS Office

Job description

A Customer Service Executive in real estate development is responsible for creating a positive experience for clients and upholding the company’s reputation. This is achieved through effective client interaction, which includes addressing concerns, disseminating information, resolving problems, and managing relationships.

Responsibilities

• Prepare, manage and help clients understand and complete necessary paperwork related to transactions, such as contracts, applications, cancellation, transfer, registration and property handover documents etc. which will be prepared by us in customer service.
• Issuing NOC for the units at the handover stage to resale. Or for Mortgage applying purpose.
• Track all communications with clients, maintain an organized database, and provide management with regular status reports.
• Conduct follow‑up calls or emails to check on client satisfaction after transactions or services have been rendered. Gather feedback to improve service delivery and client experience.
• Prepare documentation for transactions, such as agreements. (cancellation‑termination‑registration‑transfer‑resale).and adhere to the company policy.
• Build and maintain strong relationships with clients by understanding their needs, preferences, and requirements regarding properties.
• Address and resolve client complaints in a timely and professional manner. This may include issues related to property concerns, contract misunderstandings, or service delays.
• Ensure that all customer interactions, preferences, and issues are accurately documented in the CRM system for easy access and tracking.
• Maintain communication with clients, providing them with updates on property availability, status of inquiries, or any changes related to their interests.
• Work well with others (Team members) and help foster a supportive work environment – Work closely with other departments, (collection department, Finance department, legal department, etc.) to address client issues and improve customer service processes.
• Providing information and guiding clients through the legal procedures of cancelling, transfer ownership, termination, and registration in accordance with relevant regulations (DLD – ADM – ADGM).
• Performing the duties and responsibilities according to Reportage policy and procedures and UAE law.
• Performing all the client inquiries in a timely manner.
• Reports on problems that have a significant impact on the overall goals of the company to the customer service.
• Address and resolve client concerns, complaints, or service issues promptly and effectively. Liaise with various internal departments (sales, finance, legal, etc.) to resolve issues and communicate resolutions to clients. Document customer interactions and maintain records of issues and resolutions.

Qualifications Requirements

• Bachelor's degree in business administration, Marketing or any related field.
• A qualified Candidate must have between 2-5 years of experiences in customer care in real estate industry.
• Experience in Real estate within the UAE is a MUST.
• Candidates must be based in UAE, Preferable location in Abu Dhabi.
• Fluency in Arabic & English is required.
• Arab Nationality preferable.

Key Skills

• Proficient in Customer Service.
• Excellent analytical and problem‑solving skills.
• Excellent Communication and interpersonal skills.
• Proficiency in CRM software and MS Office.
• High attention to detail and the ability to handle multiple tasks effectively.
• Strong problem‑solving skills and a customer‑oriented attitude.
• Ability to work flexible hours, including weekends, if required.
• Real estate Applicants only.