Consumer Experience Executive

Coty; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading beauty company in Dubai is seeking a Consumer Experience Executive to enhance product content across digital platforms. The successful candidate will manage product listings, coordinate with agencies, and track eCommerce performance metrics. A bachelor's degree in Marketing or a related field, along with 3+ years of relevant experience, is required. Fluency in Arabic is essential for this role. This position offers an exciting opportunity to shape brand representation and consumer experience online.

Qualifications

• 3+ years of experience in digital content, eCommerce, or marketing.
• Fluency in Arabic is required.
• Strong ability to influence and collaborate across all levels.

Responsibilities

• Own and maintain the eCommerce portfolio content masterlist.
• Lead the new product listing process on eCommerce platforms.
• Monitor live content quality across platforms.

Skills

Project management

Detail-oriented

Analytical mindset

Communication skills

Education

Bachelor's degree in Marketing, Business, or Communications

Tools

Excel

PowerPoint

Job description

We are looking for a Consumer Experience Executive to drive the excellence of product content across digital platforms ensure a seamless new product listing process collaborate with agencies and support eCommerce account management. This role is pivotal in shaping how our brand is represented to consumers online and ensuring a superior end-to-end content and shopping experience.

Key responsibilities

Content Management & Product Listings

• Own and maintain the eCommerce portfolio content masterlist ensuring accuracy consistency and alignment with brand guidelines across platforms.
• Lead the new product listing process on eCommerce platforms (e.g. Amazon Noon Ounass
  Namshi etc) ensuring timely and complete submissions.
• Work closely with internal teams and regional counterparts to localize and adapt assets where
  required.

Agency & Creative Coordination

• Act as the main point of contact with the content agency for asset creation copywriting and
  imagery requirements.
• Ensure all content meets platform-specific and SEO guidelines while remaining brand-consistent.
• Track timelines approvals and deployment of content on product pages.

Consumer Experience

• Monitor live content quality across platforms ensuring an optimal digital shelf experience.
• Collaborate with Customer Service and Account Management to address negative reviews FAQs
  and feedback loops.
• Optimize brand pages to reflect brand USPs and consumer-centric messaging.

Market & Competition Tracking

• Conduct regular audits of key competitors across eCommerce platforms focusing on pricing content quality reviews and positioning.
• Deliver actionable insights to the broader team to influence content strategy and commercial plans.

Cross-Functional & Commercial Support

• Support the eCommerce team with daily tasks such as campaign setup platform audits and brand store optimization.
• Track and report performance metrics related to content health consumer feedback and
  conversion KPIs.

Skills & Competencies

• Strong project management and organizational skills.
• Detail-oriented with a passion for content and brand storytelling.
• Analytical mindset with proficiency in Excel PowerPoint and basic performance reporting tools.
• Excellent verbal and written communication skills with the ability to influence and collaborate
  across all levels of the organization including non-technical stakeholders

Qualifications and experience

• Bachelors degree in Marketing Business Communications or a related field.
• 13 years of experience in digital content eCommerce or marketing.
• Fluency in Arabic is required.