Community/office Manager

The Place BC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent business center in Dubai is seeking a Community Manager to ensure superior client service and efficient operations. This role involves liaising with clients, managing office space, and supporting the Sales Team. Ideal candidates possess excellent communication and multitasking skills. They'll focus on enhancing client satisfaction and maintaining operational standards. Competitive remuneration and a collaborative work environment are part of the package.

Qualifications

• Excellent written and verbal communication skills are essential.
• Conflict resolution skills are a must for this role.
• Must exhibit excellent decision-making abilities to enhance client satisfaction.

Responsibilities

• Provide superior customer service in person, over the phone, or via email.
• Develop methods to gauge customer satisfaction and handle complaints.
• Conduct daily office inspections to maintain established standards.

Skills

Excellent written and verbal communication

Excellent interpersonal and presentations skills

Ability to meet deadlines

Conflict resolution skills

Superior multitasking skills

Attention to detail and organizational capabilities

Customer-focused with excellent decision-making skills

Ability to manage workflow amid shifting priorities

Job description

JOB DESCRIPTION OF COMMUNITY MANAGER

Scope of Employment

The Employee shall perform Community Manager duties, the scope of which shall include but is not limited to:

Client Service & Support

• Provide superior customer service in person, over the phone, or via email.
• Act as a liaison between the Business Centre and clients.
• Support the Sales Team with client tours upon request.
• Develop methods to gauge customer satisfaction and handle complaints.
• Ensure compliance with the company’s policies.
• Maintain a high level of knowledge about the Centre's products and services.
• Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services.
• Cultivate and maintain positive relationships with clients to enhance overall satisfaction and loyalty.
• Promote client satisfaction and retention through timely response to complaints and requests.
• Collect and analyze client feedback for strategic decision-making.
• Identify opportunities to upsell or cross-sell products or services.

Facilities & Space Management

• Monitor client and visitor sign-ins and outs.
• Conduct daily office inspections to maintain established standards for safety, cleanliness, functionality and overall appearance.
• Oversee and supervise Office Assistants in their daily tasks, ensuring efficiency and adherence to established standards.
• Support the Center Manager with occupancy reports and monthly invoicing.
• Communicate with contractors, vendors, etc for necessary office repairs and maintenance.
• Restock cleaning materials and printing area as per guidelines.
• Manage purchasing, vendor management, and center operations.
• Provide administrative support for compliance with necessary Health & Safety Regulation.

Planning & Execution

• Provide logistical support for meetings and events.
• Resolve member issues and oversee new member onboarding and moves.
• Professionally handle move-ins and inspect offices upon move-outs.
• Organize and participate in in-house community events.

Other Responsibilities

• Achieve performance goals/objectives specified in the performance plan.
• Maintain professional competence through staff development activities and meetings.
• Provide such other services as are ancillary to the foregoing or as the Employer may reasonably request.

Qualifications/Skills

• Excellent written and verbal communication.
• Excellent interpersonal and presentations skills.
• Ability to meet deadlines and address time-sensitive issues.
• Conflict resolution skills.
• Superior multitasking skills.
• Attention to detail and organizational capabilities.
• Customer-focused with excellent decision-making skills.
• Ability to manage workflow amid shifting priorities.